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Call Center Agent with Catalan

Hybrid in Barcelona·Full-time·Added 3 days ago (last checked 16 Oct)

Overview

Work mode
Hybrid, Barcelona
Contract
Full-time
Spanish
Fluent
English
Required
Other languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in customer service positions (valuable in the automotive sector)
  • Experience in back office roles and handling administrative tasks.
  • Native Catalan and Spanish, English level (min B2) to communicate with international customers.
  • Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
  • Experience with customer service management systems or CRM.
  • Good communication skills, both written and verbal.

The role

The main objective of our future collaborator will be to provide effective and fast solutions to our customers, as well as to generate the best experiences for them.

What you'll do

  • Customer Service:
  • Product Information:
  • Comments and Complaints: Collect customer feedback, handle complaints, and escalate issues to the corresponding departments for resolution.
  • Leads: Qualify digital leads and assign them to the respective dealer; understand the interest in purchasing a model, provide initial information and, depending on the customer's location, assign them to the nearest dealer.
  • Sales Support:
  • Marketing Information:

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry
Automotive
Founded
1985
Employees
5,000–10,000
Headquarters
Southfield, USA
In Spain
Madrid
Website
msxi.com

Good to know if you are moving

  • MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
  • The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
  • Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
  • The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Additional information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

All open roles at MSX International
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