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Aftersales Digitalization Consultant

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 16 Oct)

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
Hours
Monday to Friday
Spanish
Native level
Driving licence
Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Knowledge of the aftersales environment.
  • Native Spanish / Minimum B1 English.
  • Ease of working with computer tools and systems.
  • Excellent presentation, training, and communication skills.
  • Ability to positively influence different stakeholders and promote organizational changes.
  • Organized, autonomous, and proactive profile, with a results orientation.
  • Availability for frequent travel.
  • Strong interpersonal skills and customer orientation.

The role

We are looking for a person with experience or knowledge of how automotive workshops operate, preferably in dealership environments. It is essential to have an affinity for digital tools, excellent communication and influence skills, as well as the ability to drive the adoption of new processes and ways of working.

What you'll do

  • Train and support dealership teams in the use of the brand's digital tools.
  • Analyze aftersales processes and identify opportunities for improvement in efficiency, productivity, and service quality.
  • Propose and implement new methodologies and work processes oriented towards continuous improvement.
  • Deliver in-person, online, and classroom training, adapting the content to the needs of each audience.
  • Act as a point of reference and consultant for dealerships, facilitating change management and digital transformation.

How you'll work

  • Availability to travel nationwide from Monday to Friday. Travel expenses will be covered according to the project policy and a company vehicle will be provided, therefore having a valid driver's license is essential.

Key Competencies

  • Communication and influence
  • Change management
  • Customer orientation
  • Organization and planning
  • Proactivity and initiative
  • Analytical skills
  • Autonomous and teamwork
  • Training and development of people

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry
Automotive
Founded
1985
Employees
5,000–10,000
Headquarters
Southfield, USA
In Spain
Madrid
Website
msxi.com

Good to know if you are moving

  • MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
  • The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
  • Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
  • The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International Group is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Additional information

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

All open roles at MSX International

Location

MSX International · Madrid

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