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Reservations Agent German CRO Madrid 1

On-site in Madrid·Added 2 days ago (last checked 19 Oct)

Overview

Work mode
On-site, Madrid

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    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in German.

Requirements

What we're looking for

Who are we looking for?

We are looking for a person who is organized and proactive. Someone who enjoys their work and can take on the tasks of coordination and organization in our reservations department.

The role

The Reservations Agent for Minor Hotels Group in the center of Madrid with a competitive salary (Convenio de Hospedaje Madrid) is seeking a person for permanent employment as an Agent in the CRO.

What you'll do

What does the job involve?
- Answering and handling calls and emails in a friendly and efficient manner
- Managing reservations
- Providing information about the hotels and the services available
- Understanding and applying cooperative processes for M&E (groups) and other policies of the Minor Hotels Group
- Working hours: Rotating shifts from Monday to Sunday between 8:00 AM and 12:00 AM, with two weekends of duty per month

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry
Hotels
Founded
1978
Employees
10,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Marbella and 8 more

Good to know if you are moving

  • NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
  • The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
  • Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
  • The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
  • NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

About the company & team

Minor Hotels is an international hotel group that operates over 550 hotels, resorts, and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. As a hotel owner, operator, and investor, Minor Hotels meets the needs and desires of today's global travelers through a diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks, and Tivoli. As part of Minor Hotels, the Minor Hotels Europe & Americas region manages more than 350 properties in 30 countries and plans to continue growing across all segments, with a particular focus on the group's upscale and luxury brands.

Join the Minor Hotels Europe & Americas team now! We look forward to meeting you!

Additional information

Minor Hotels Europe & Americas is committed to fostering an inclusive work environment where everyone is valued and supported equally. We warmly welcome people of diverse backgrounds and abilities.

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