Customer Care Specialist

• Higher vocational training (preferably in technical, management, or customer service areas).
• At least 2 years of experience in similar roles (Customer Care, technical support, incident management...).
• Excellent communication skills and a total orientation toward customer satisfaction.
• Proactivity, commitment, and the ability to manage multiple tasks at once.
• Basic professional English level.
• Proficiency in digital tools (CRM, ticketing, collaborative suites...).

💡 It will be a plus if...

• You have technical knowledge in solar photovoltaic energy installations.
• You have worked in renewable energy environments or technical service companies.
• You are familiar with tools such as Desk, Salesforce, or other CRM platforms.
• You have the ability to read or interpret basic technical information.

🌍 We are revolutionizing energy to change the world

At Octopus Energy, we are not a traditional energy company. We are a team of passionate people working every day to make energy 100% renewable, accessible and fair for everyone.

We believe in technology and innovation as drivers of change. We want to transform the way the world consumes energy, removing barriers, simplifying processes, and offering a more human and transparent service.

For this very reason, our commitment is clear: clean energy must be the norm, not the exception. To achieve this, we combine sustainability with a people-centered approach, driving exceptional service and building an incredible team that shares our vision.

💡 But none of this would be possible without people like you. To continue growing and transforming the market, we are looking for talent eager to make a difference. If you want to be part of this change, contribute your energy, and help build a greener future.

We are looking for a Customer Care Specialist to join our team and help us continue driving the energy transition in Spain. You will be the voice and support for our customers throughout the entire installation process of their solar photovoltaic systems, ensuring that every experience with Octopus Energy is excellent, transparent, and human.

If you are passionate about customer service, enjoy resolving issues with empathy, and want to be part of a company that is changing the way people relate to energy, this is your opportunity!

🐙 We call it the "Octopus Effect"

Working at Octopus Energy means joining a company where culture and people come first.

💜 We are committed to flexibility and work-life balance.

🚀 We want you to develop your potential to the fullest.

🌱 We believe in a fairer and more sustainable energy model.

We are waiting for you! 🚀

• You will accompany the customer throughout the entire solar photovoltaic panel installation process, ensuring an excellent experience.
• You will be the main point of contact: you will listen to their needs, channel incidents, and coordinate with the technical team to resolve them quickly and with empathy.
• You will manage incidents through our ticketing tool (Desk) to guarantee effective follow-up and fluid communication.
• You will collaborate closely with the technical and operations teams to ensure that every customer is satisfied with their installation.
• You will participate in the continuous improvement of internal processes, contributing ideas and feedback from the customer's perspective.