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Product Support Technician

On-site in Zamudio·Added yesterday (last checked 11 Nov)

Ormazabal

45 open roles

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Our summary

Work mode: On-site, Zamudio
Spanish: Expected (ad in Spanish)
English: Required
Experience: 2+ years
Education: Higher vocational training (FP Grado Superior)

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Skills

Automation

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: Higher Vocational Training Degree in Electronics, Automation.

Languages: English.

Experience: Minimum 2 years of product knowledge or in similar roles.

Knowledge: Interpretation of electrical diagrams; experience with industrial electrical and electronic equipment; testing and functional trials.

Eagerness to learn and proactive attitude: If you enjoy learning new things and working in a team, you will do so here every day, surrounded by experienced professionals.

Availability to travel.

Driving license and own vehicle recommended.

Pay & benefits

What you'll get

🕐 Flexible working hours.
🧠 We care about your well-being: psychological, financial, and legal support for you and your family.
📚 Training and development so that you continue to grow every day.
🤝 A safe space, free from discrimination or harassment.

The role

At Ormazabal, we work to transform the electrical grid into a future infrastructure: more reliable, resilient, and sustainable: we are experts in customized, high-tech electrical solutions.

We design and manufacture solutions oriented towards digitalizing the electrical grid to integrate greater renewable energy generation, enable more sustainable mobility, and guarantee the electricity supply to buildings and infrastructures with critical energy needs.

At Ormazabal, we develop the technology necessary to make this world a more electric place. That is why we are passionate about what we do. Because we know that we contribute to the construction of a more efficient and sustainable energy model. A better future for the generations to come.

At Ormazabal, you will find a space to design your future and that of the rest of the world.

What you'll do

Provide specialized technical support to customers, delegations, and business units, contributing to incident resolution, failure analysis, and continuous product improvement:

Manage and follow up on incidents.
Provide remote technical support to customers, delegations, and business units.
Analyze incidents and breakdowns through testing, mock-ups, and laboratory work.
Manage technical claims and coordinate their resolution.
Perform technical follow-up of cases until their closure.
Identify root causes and propose corrective actions.
Prepare technical reports and support documentation.
Provide technical support to other business units.
Participate in internal product and FAT audits.
Participate in preventive and product update campaigns.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS POSITION

🚀 Can you imagine being part of a team working to change the future of energy? This could be your place!

At Ormazabal, we don't just manufacture electrical solutions. We also create real opportunities for people with talent, enthusiasm, and the desire to transform the world. If you are motivated by technology, work well done, and being part of something bigger, this could be your place.

About Ormazabal

Ormazabal is a global technology company that designs, manufactures, and supplies customized electrical distribution solutions for utilities, industry, and infrastructure. With a strong focus on innovation and sustainability, it offers products and services for smart grids, renewable energy integration, green mobility, and data centers. The company operates 16 manufacturing centers worldwide and employs over 2,600 professionals, with a turnover of €750 million.

Industry: Electrical Equipment
Founded: 1967
Employees: 2,500–3,000
Headquarters: Zamudio, Spain
In Spain: Zamudio, Derio, Igorre and 4 more

Good to know if you are moving

Ormazabal has a strong presence in Spain with offices and manufacturing sites in Bizkaia (Derio, Igorre, Amorebieta), Madrid (Getafe, Loeches), and Burgos.
The company operates internationally with locations in Argentina, Australia, Brazil, China, England, France, Germany, Mexico, and more, offering potential for global mobility.
Ormazabal invests 4% of its turnover in R&D&I, with a dedicated research and technology center in Spain, providing opportunities for engineers and researchers.
The company emphasizes sustainability and innovation, with a focus on SF6-free products and smart grid solutions, aligning with global energy transition trends.
With over 2,600 employees and 16 manufacturing centers, Ormazabal offers a dynamic and international work environment.

In their own words

About the company & team

At Ormazabal Protection & Automation S.L.U., one of the divisions of Ormazabal, we offer an excellent professional opportunity as a test software architect, both due to the content and functions of the position, and due to the image and reputation of this Ormazabal division within its sector of activity. The division has established itself as a key unit within the Ormazabal structure, oriented towards the development of solutions for smart grids.

The position will be based at the Ormazabal Digital Hub (ODH), an Ormazabal landmark that will be located in building 614 of the Zamudio Technology Park. This modern Ormazabal headquarters has been designed to house the most innovative teams and cutting-edge technologies, offering a unique working environment that combines state-of-the-art facilities with a strategic location in the heart of a leading business ecosystem.

At Ormazabal, we don't just work with cutting-edge technology; we also do so in a human, close, and family-like environment. The good atmosphere is noticeable from day one: colleagues who help each other, accessible managers, and a culture where people are cared for. Here you are not "just another one," you are part of a team that cares about you and accompanies you every step of the way. Because we believe that, to build a better future, the first thing is to do it with people who feel good.

All open roles at Ormazabal