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Overview
Job details
Full-time hours
Per the ad.
Requirements
Have the right to work in Spain
Otis doesn't mention sponsorship in the ad.
Work on-site in Sevilla
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Driving licence (B)
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“FORMACIÓN : Formación superior en área Administración.” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
To succeed in this role, we require:
EDUCATION: Higher education in the Administration area. Higher or specialized education in commercial management and/or collections management is recommended.
EXPERIENCE: Minimum of 3 years of experience in collections functions.
OFFICE SUITE: Proficiency in Ms Office 365.
LANGUAGES: English is a plus.
- A valid class B driver's license is required.
The role
OTIS, a national and global leader in the elevator sector, is hiring an Accounts Receivable Manager, responsible for managing and collecting outstanding balances from assigned customers, for the Seville area.
The main objective of the position is to ensure timely collection, minimize overdue balances, and support the organization's cash flow, while maintaining professional and positive relationships with customers.
What you'll do
- Customer contact and follow-up: Proactively contact customers by telephone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays.
- Negotiation and payment resolution: Negotiate appropriate payment plans or settlement agreements with customers, ensuring they comply with company policies and approved terms, and that payments are received within the agreed timeframes.
- Account monitoring and prioritization: Regularly review and monitor assigned customer accounts to identify overdue balances, assess risks, and prioritize collection actions based on debt age, exposure, provisions, and customer profile.
- Dispute management: Identify, document, and ensure that invoice disputes are recorded in case of non-payment or discrepancies. Accurately record disputes in the system and assign them to the appropriate person to ensure timely investigation and resolution.
- Recording and documentation: Maintain accurate, complete, and up-to-date records of all customer communications, payment commitments, dispute details, and account status updates in the corresponding systems.
- Reporting and analysis: Prepare and analyze reports on collection management performance, overdue balances, dispute levels, and progress towards objectives. Escalate risks or incidents when necessary.
- Compliance with policies and regulations: Ensure that all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical standards at all times.
- Customer service and relationship management: Provide professional and solution-oriented customer service, responding promptly to inquiries, addressing concerns, and maintaining constructive working relationships.
- Cross-functional collaboration: Work closely with internal teams such as accounts receivable, dispute specialists, Commercial, Sales, and Legal to resolve incidents, improve processes, and support efficient end-to-end collection management.
- Operational support: Support Genpact and local collection activities when necessary, including backup coverage, sharing best practices, and contributing to team objectives.
Date Posted
2026-08-26
Country
Spain
Location
Development Street (Industrial Estate Pisa) 9, 41927 MAIRENA DEL ALJARAFE, Spain
Would you like to be part of a stable sector with many career opportunities?
About Otis
Otis is the world's largest elevator and escalator manufacturer, designing, manufacturing, installing, and servicing elevators, escalators, and moving walkways for buildings worldwide. The company, a subsidiary of United Technologies Corporation (now part of RTX Corporation), operates across more than 200 countries and territories, with a workforce of over 69,000 employees globally. Otis has a long-standing reputation as an industry pioneer, having installed the world's first safety elevator in 1853 and continuing to lead in vertical transportation technology.
In Spain, Otis has a significant presence with offices in Madrid, Barcelona, and other major cities, and is actively hiring for a wide range of technical, commercial, and engineering roles. The company's Spanish operations are a key part of its EMEA (Europe, Middle East, and Africa) region, and they offer opportunities for international professionals in fields such as engineering, project management, and finance. Otis is known for its strong focus on safety, innovation, and career development, making it an attractive option for those looking to build a career in the elevator and escalator industry in Spain.
- Industry
- Elevators
- Founded
- 1853
- Employees
- 50,000–100,000
- Headquarters
- Farmington, USA
- In Spain
- Madrid, Barcelona, Valencia and 36 more
- Website
- otis.com
Good to know if you are moving
- Otis is a global company with a strong presence in Spain, offering numerous technical and engineering roles across the country.
- The company provides extensive training and development programs for its employees, including international professionals.
- Otis is known for its strong safety culture and commitment to innovation in the elevator and escalator industry.
- As a subsidiary of RTX Corporation, Otis offers the stability and resources of a large multinational corporation.
- International hires may find opportunities for cross-border projects and career mobility within the EMEA region.
In their own words
About the company & team
¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados?
We are looking for committed professionals whose priority is safety, who feel comfortable working in teams or alone, who are curious, and have adaptive capacity.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Additional information
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Click on this link to read the Policy and Terms
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🇬🇧€42k - €48k
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