Customer Experience Agent
This role involves providing customer support via phone, email, and chat to ensure a seamless shopping experience.
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85,000+ live jobsHybrid in Murcia·Added 2 months ago
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€18,000 a year
Gross, as stated in the ad.
About €1,370 a month after tax.
Fixed-term contract
Per the ad.
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
PcComponentes doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Murcia for hybrid days
No relocation package mentioned.
University degree
“Formación en Administración y Finanzas, o similar.” — per the ad.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Meal vouchers
A restaurant card or tickets, per the ad.
This job was automatically translated to English.
💸Starting salary: €18,000 gross per year.
📈Personal development. We invest in training (general for the whole team and specific for you). Our goal is for you to keep growing.
🧑🤝🧑Flexible benefits (restaurant vouchers, training, nursery school, medical insurance...).
🔖 Discount on your purchases at PcComponentes and other retailers (travel, general consumption, lifestyle...).
🧠 Emotional well-being program. Where you can access an online psychological support service, free of charge and confidential, whenever you need it.
Billing control: Review and validation of corrective invoices.
Administrative support: Management of credit invoices, ensuring that the customer receives their money correctly and on time.
Incident management: Resolution of incidents arising from refunds issued to customers and support to physical stores.
Treasury account reconciliation: Accounting, review, and reconciliation of cash counts from our physical stores.
Customer account reconciliation: Analysis of customer balances and their reconciliation.
Cross-functional administrative support: Support for new administrative tasks and collaboration with other departments as required by the area's needs.
⌚Schedule: rotating shift weekly. Morning shift (continuous working day): from 7:00 a.m. to 3:00 p.m., split shift: from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m., and in-office day (1 day per week): from 7:00 a.m. to 3:00 p.m.
💻Hybrid work. Weekly rotation, Telework - 1 day per week at HQ in Alhama de Murcia.
Are you passionate about the administrative-accounting world, do you enjoy working rigorously and in detail, and would you like to be part of a key area for the proper functioning of the company?
We are looking to hire a Sales Administrative Technician and Accounting Reconciliation to strengthen our sales and accounting reconciliation department, initially on a temporary basis, with the possibility of becoming permanent depending on performance and the evolution of the area.
The selected person will provide operational support to the process of reviewing credit invoices and subsequently issuing credits to customers. They will also carry out treasury accounting tasks such as store cash counts and reconciliation of customer accounts.
🎯What will your mission be?
Your mission will be to ensure that customers receive their refund in a timely and correct manner and that our accounting accurately reflects the company's financial position.
🧾What will you do on a day-to-day basis?
Among your main functions will be:
🔎What are we looking for?
Demonstrable experience in ERP, especially SAP.
Previous experience in accounting management, sales, customers, and administration.
Knowledge of international sales, especially operations within the European Union.
Organisational and planning skills.
Interest in learning, improving, and taking on new challenges.
Collaborative attitude to support other departments when necessary.
Fluent English level, minimum B2, spoken and written, for daily contact with international suppliers.
Education in Administration and Finance, or similar.
Good command of office tools, especially spreadsheets, word processors, and databases.
🎁 What do we offer?
PcComponentes is a leading Spanish e-commerce company specializing in consumer electronics, technology products, and computer components. Founded in 2005, it has grown to become one of the largest online tech retailers in Spain, offering a wide range of products from PC hardware to smart home devices. The company operates a robust online platform and has expanded into physical retail with several stores across Spain, positioning itself as a key player in the Spanish tech retail market.
PcComponentes is headquartered in Alhama de Murcia, Spain, and has a strong national presence with offices and stores in Madrid, Barcelona, and Alicante. The company is known for its customer-centric approach and dynamic work environment, making it an attractive option for international professionals interested in e-commerce, retail, and technology. With a focus on innovation and customer service, PcComponentes offers opportunities for growth in a fast-paced, digitally-driven industry.
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