Onboarding Specialist - Italian Speaking

• Full professional proficiency in written and spoken Italian and English. Polish, Spanish or Ukrainian language skills would be a plus.

• Previous relevant professional experience either as an Implementation Specialist, Sales, Account Management, Project Management or other related roles.

• Experience managing customer expectations, coordinating stakeholders and keeping multiple workstreams on track.

• Strong project coordination, communication and problem-solving skills, with the ability to understand customer requirements and explain technical solutions clearly.

• Curiosity about AI tools and a willingness to use them to work more effectively.

• A proactive, solution-oriented approach to challenges.

• Ability to build relationships with stakeholders at different levels and adapt your communication to each audience.

• Comfortable working in a fast-paced, high-growth environment and managing competing priorities.

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events, including our spectacular annual summer party

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks' paid parental leave during your child's first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Nurture your language skills with in real-life English, Spanish and Catalan lessons

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

As an Onboarding Specialist at Perk, you'll guide Premium and Pro customers across the Italian and other Perk emerging markets from signup to launch. You'll learn how each customer works, configure our platform to meet their needs and lead a rollout that helps their teams adopt it with confidence.

You'll own the implementation plan and act as the customer's main point of contact throughout their onboarding. Working closely with customer stakeholders and internal teams, you'll bring together platform configuration, technical coordination, training and change management to set each customer up for long-term success.

We take ownership of the customer experience from the first conversation through launch. That means listening closely, making practical recommendations, managing projects with care and working across teams to solve problems. We're curious about technology and use data, feedback and AI tools to keep improving how we work.

• Lead customer implementations from discovery through launch, owning the rollout plan, timelines, risks and next steps.

• Run consultative conversations to understand customer requirements, travel policies, stakeholders and goals.

• Configure customer accounts, coordinate integration needs, troubleshoot issues and check that the platform is ready to use.

• Use your understanding of each customer's needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation.

• Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.

• Monitor early booking activity after launch and proactively address gaps or concerns.

• Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow-up, ensure zero loss of customer data and reduce administrative work.

• Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach.

• Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.