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IT Support Technician (Junior Level)

Remote from Spain·Added 2 days ago (last checked 16 Oct)

Prosegur

427 open roles

Overview

Work mode
Remote from Spain
English
Required
Education
University degree

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Skills

Requirements

What we're looking for

  • Vocational training or degree in Computer Science, Information Technology, or a related field.
  • Basic understanding of networks, operating systems, and IT infrastructure.
  • Fluent in spoken and written English is required (C1/C2 level)
  • Exceptional Communication & Soft Skills: Outstanding interpersonal and empathy skills, with a strong focus on clear communication and user satisfaction when handling end-user support.
  • Methodical approach to troubleshooting and problem-solving.
  • Willingness to Travel: Availability to travel occasionally (mainly short trips across Europe) to support local office deployments or complex on-site technical interventions.

Nice to have

  • System Integration & Development: Basic knowledge or interest in developing integrations between systems (e.g., APIs, scripting, or middleware).

Pay & benefits

What you'll get

  • Onboarding and continuous training provided by the team.
  • Hands-on exposure to real international projects and infrastructure expansion.
  • A collaborative multinational work environment to build a solid long-term career in IT.

The role

We are looking to hire a Junior IT Support Technician eager to learn and grow within our IT Operations team. We value a solid technical foundation, strong analytical skills, and the drive to develop alongside experienced colleagues.

What you'll do

  • Workplace Support: User support, resolving endpoint issues (Windows/Mac devices, peripherals, user accounts, and access management).
  • HW & SW Troubleshooting: Diagnosing and resolving technical issues across both physical equipment (PCs, local networks, printers) and corporate software.
  • Network & Communications Maintenance: Assisting with basic maintenance, monitoring, and troubleshooting of local network infrastructure (switches, Wi-Fi access points, routers, and IP telephony).
  • OSS/BSS Maintenance & Support: Progressive involvement in Tier 1/Tier 2 maintenance for internal business applications and operational support.
  • Deployments & Projects: Direct assistance with IT logistics and technical setup for office openings and closures.

How you'll work

#LI-MA2 #LI-Hybrid

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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