Inbound Telephone Channel Manager

Are you passionate about commercial leadership and want to take on a new professional challenge within Movistar Prosegur Alarmas?

We are looking for a person with business vision, a results orientation, and the ability to develop commercial teams, who wants to take on the responsibility of leading the Inbound Sales business of our Telephone Channel.

This position will play a key role in achieving commercial objectives, the continuous improvement of the customer experience, and sales quality, driving an efficient, sustainable, and results-oriented management model.

Lead and develop the Inbound Sales business of the Telephone Channel, guaranteeing the fulfillment of commercial objectives, team productivity, and sales quality throughout the entire commercial process, from receiving the call to the installation and customer retention.

To do this, you will manage a team consisting of 4 sales managers and approximately 57 commercial professionals, driving their development and ensuring management aligned with business objectives.

• Guarantee the fulfillment of sales, conversion, and productivity objectives for the channel.
• Translate strategic objectives into action plans and operational goals for the different teams.
• Analyze commercial results and identify improvement opportunities by campaign, team, and acquisition source.

• Ensure the quality and sustainability of sales throughout the entire commercial process.
• Supervise the follow-up of commercial appointments, installations, and customer activation.
• Drive actions that contribute to reducing cancellations, withdrawals, early non-payments, and initial churn.

• Perform comprehensive monitoring of the main commercial and quality indicators.
• Identify deviations and establish action plans to improve results.
• Promote initiatives for process optimization and commercial efficiency.

• Collaborate with the different areas involved to guarantee the correct functioning of the commercial process.
• Supervise the correct application of the variable compensation model, ensuring its traceability and alignment with sales quality and sustainability.

• Commercial leadership: ability to direct, motivate, and develop sales teams.
• Results orientation: focus on the achievement of commercial objectives and improvement of indicators.
• Analytical vision: ability to interpret KPIs, detect opportunities, and make decisions.
• Customer orientation: commitment to sales quality and customer satisfaction.
• Planning and organization capacity: ability to manage teams, priorities, and action plans.
• Transversal business vision: ability to collaborate with different areas and optimize processes.

Because you will have the opportunity to:

• Take on a strategic position within the Telephone Channel.
• Lead a large-scale commercial team with significant impact on the business.
• Drive improvement initiatives and the transformation of commercial processes.
• Continue developing your professional career within Movistar Prosegur Alarmas.

📩 We want to count on your talent!

If you are passionate about commercial challenges, enjoy developing teams, and want to continue growing professionally, we encourage you to submit your application!