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Quality and After-Sales Technician

On-site in Bilbao·Full-time·Added yesterday (last checked 10 Nov)

Pryconsa

8 open roles

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Our summary

Work mode: On-site, Bilbao
Contract: Full-time
Spanish: Expected (ad in Spanish)
Experience: 2+ years
Education: Higher vocational training (FP Grado Superior)
Benefits: Flexible pay plan

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Skills

Salesforce

This job advert was originally written in Spanish.

Requirements

What we're looking for

Degree in Technical Architecture, Building Engineering, or Higher Level Vocational Training related to Building, Civil Engineering, Installations, Maintenance, Electricity, or related specialties.

Minimum of 2 years of experience in residential building, site supervision, building maintenance, or real estate after-sales.

Experience in the coordination of subcontractors and contractors and in the direct management of customers and incidents.

Knowledge of construction processes, finishes, and building installations.

Ability to identify construction defects, analyze incidents, and propose technical solutions.

Basic knowledge of plumbing, electricity, HVAC, and sanitation.

Interpretation of drawings and technical documentation.

Proficiency in Microsoft Office and incident management tools; experience with Salesforce will be valued.

Customer orientation, organizational capacity, autonomy, proactivity, and communication and coordination skills.

Ability to manage multiple actions simultaneously, solve problems, and make decisions with technical rigor and attention to detail.

Nice to have

Experience in new-build residential developments.

Knowledge of the Building Management Act (LOE) and the warranty regime.

Training in occupational risk prevention for the construction sector.

Knowledge of quality control and real estate after-sales.

Complementary training related to construction, installations, or building maintenance.

Pay & benefits

What you'll get

Joining a consolidated company with 60 years of history, international presence, and operations in more than 14 Spanish provinces.
Being part of a company that values your talent and commitment.
A flexible compensation plan that adapts to your needs.
Competitive salary.

The role

Pryconsa Group, with more than 60 years as a construction/real estate developer and more than 75,000 homes delivered in its history, is looking for a Quality and After-Sales Technician in Bilbao.

What you'll do

You will be responsible for guaranteeing the final quality of our residential developments and customer satisfaction, through technical site monitoring, management of pre-deliveries, resolution of after-sales incidents, and coordination of maintenance and repair actions.

Perform technical monitoring of the final phases of construction, verifying finishes, installations, and touch-ups, and driving the correction of incidents before the delivery of the homes.

Participate in technical reviews and inspections of buildings, homes, and common areas to ensure compliance with the company's quality standards.

Manage incidents and claims from customers, homeowners' associations, and property managers, performing inspections, root cause analysis, and supervision of repairs until their resolution.

Coordinate and plan the resources, suppliers, subcontractors, and contractors necessary for the execution of repair, maintenance, and improvement works.

Attend to urgent incidents related to installations and construction elements, guaranteeing a fast and effective response.

Perform monitoring of preventive and corrective maintenance actions.

Record and manage incidents, work orders, and technical documentation in Salesforce and other corporate tools.

Prepare technical reports and coordinate actions with customers, suppliers, and internal teams.

You will carry out your activity in the company's residential developments in Bilbao and its surrounding area, performing periodic visits to construction sites, buildings, delivered homes, and homeowners' associations.