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Customer Service - French

Hybrid in San Sebastián de los Reyes·Full-time·Added 22 days ago (last checked 26 Oct)

Agency

Randstad España

6052 open roles

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Our summary

Salary: €25,000 - €29,000 a year
About €1,650 - €1,870 a month after tax.
Work mode: Hybrid, San Sebastián de los Reyes
Contract: Fixed-term, full-time hours
Spanish: Fluent
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Professional Experience

Demonstrable experience in B2B Customer Service positions, Sales Operations / Sales Support, Key Account Support, or Commercial Administration[cite: 1, 2].

Experience coordinating tasks with clients, incident resolution (escalations), and monitoring of service level agreements (SLAs)[cite: 1, 2].

Education

University Degree in Business Administration and Management (ADE), Economics, International Trade, Marketing, or related degrees[cite: 1, 2].

Advanced English (minimum B2/C1 level): Essential for daily communication with European regional teams, cross-functional projects, and document management[cite: 1, 2].

Local language: Native or very advanced fluency for fluid interaction with local clients, the distributor network, and the sales force[cite: 1, 2].

Systems and Digital Tools:

Regular use of CRM / Ticketing systems such as Salesforce, Freshdesk, or equivalent customer management environments[cite: 1, 2].

Proficiency in Microsoft Office / Google Workspace (especially advanced Excel for managing price matrices, templates, and worksheets)[cite: 1, 2].

Key Competencies

B2B customer orientation and service vocation: Ability to build trust, resolve conflicts with diplomacy, and ensure customer satisfaction.

Commercial vision and administrative rigor: Ability to manage contracts, budgets, technical offers, and price reviews (CPI) with precision.

Internal communication capability: Agility to coordinate with key departments (Sales, Finance, Legal, Sales Administration, Shared Service Centers).

Nice to have

Continuous professional development in digital environments and cutting-edge tools (Salesforce, SAP S/4HANA, PowerBI).

Pay & benefits

What you'll get

Competitive compensation package (Fixed Salary + Social Benefits).

The role

Do you have experience in B2B customer service, commercial management, and operational support? Are you passionate about building trusting relationships with clients, optimizing sales processes, and guaranteeing excellence in service? At Randstad Professionals, we are selecting a Customer Service & Commercial Specialist to join a leading multinational company.

What you'll do

B2B Client Management and Interrelation: Acting as the main point of contact for the resolution of complex incidents, guaranteeing high customer satisfaction and compliance with Service Level Agreements (SLAs).

Commercial Management Support: Preparation of commercial and technical proposals, maintenance of price matrices (CPI), and preparation of service presentations.

Contractual and Document Management: Review of commercial contracts, validation of conditions, onboarding of new clients, and coordination of digital signatures.

Sales and Fleet Administration: Maintenance of master databases (Fleetbridge, SAP), monitoring of special billing, and resolution of claims.

How you'll work

Temporary contract with the possibility of becoming permanent.

Flexible working modality and an excellent work environment.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.