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Team Leader (Coordinator) with English - Split Shift

On-site in Madrid·Full-time·Added today (last checked 4 Nov)

Agency

Randstad España

6316 open roles

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Our summary

Salary: €20,279 a year
About €1,450 a month after tax.
Hours: 39 hours a week
Work mode: On-site, Madrid
Contract: Permanent, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

This job advert was originally written in Spanish.

The role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

At Randstad, we have the perfect opportunity for you!

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of incidents.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and preparation of reports

Requirements

ENGLISH IS ESSENTIAL, minimum B2. Training, systems, and interaction with the client is in English.
EXPERIENCE IS ESSENTIAL, minimum 6 months as a coordinator in a call center.
Medium/high knowledge of Google Sheets and Excel.
Handling of CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive, clear communication adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Orientation to detail and rigor in process follow-up.
Decision-making capacity, with decisiveness and resolution.
Skill to provide constructive feedback and conduct coaching sessions.
Ability to motivate the team and foster collaborative work.
Capacity for analysis and synthesis.

Benefits and conditions

*39-hour weekly schedule from Monday to Sunday with two weekends off per month.

SHIFTS: afternoon shift from 10:00 to 19:00 or from 09:00 to 18:00.

*Salary according to the Contact Center collective agreement for this position + language bonus: 20,278.67€ gross/year (1,689.89€ gross/month).

*Contract WITH COMPANY for 6 months + 3 months (extendable to permanent).

*Hybrid initial training within the contract.

*On-site work in Madrid CL Alcalá, 265. Possibility of hybrid work.

Internal promotion and professional development program: We value our staff and promote growth through internal promotion.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.