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Customer Support Technician

On-site in Burgos·Full-time·Added 5 days ago (last checked 19 Oct)

Agency
Randstad España

5391 open roles

Overview

Salary
€17,094 a year

About €1,310 a month after tax.

Work mode
On-site, Burgos
Contract
Fixed-term contract, full-time hours

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience: It is essential to have previously worked as a Field Technician to be familiar with operations and on-site troubleshooting.

Technical skills

Dexterity and fluency in hardware replacement tasks and component assembly.

Basic notions of Windows operating systems.

Basic networking knowledge for simple connectivity configurations.

Aptitudes: Ability to learn, autonomy in travel/interventions, and customer service orientation.

Pay & benefits

What you'll get

Temporary contract

Joining a major project: Being part of the support structure of a leading multinational in the technology sector such as Indra.

Initial training provided by the company: Prior training (mainly online) adapted to the work environment and the specific procedures of the project.

Dynamic and varied environment: Daily work that combines interaction with different technologies (microcomputing, banking, and commercial sectors).

Professional development: Acquisition of versatile technical experience and strengthening of competencies in field IT support.

The role

Do you have experience working as a Field Technician and are you looking for new professional opportunities?

At Randstad, we are selecting professionals for Indra, a leading technology and consulting company. If you have experience in incident resolution and you enjoy dynamic environments, this opportunity is for you!

What you'll do

In your day-to-day as a Field Technician, you will perform Level 1 and Level 2 support tasks:

Hardware and infrastructure interventions: Replacement of complete equipment or components/modules in laptops, PCs, monitors, multi-function printers, and common peripherals.

Banking Peripherals Support: Maintenance and replacement in ATMs, recyclers, financial printers, scanners, check readers, and barcode readers.

Retail environment Support: Interventions on POS terminals, payment terminals, ticket printers, cash drawers, touchscreens, and basic network electronics (office servers, routers, and switches).

Configuration and layout: Loading software layouts via USB pendrive provided by the company and specific adjustments to leave equipment 100% operational.

User workstation management: Troubleshooting incidents on individual user equipment and shared office devices (without interventions in Data Centers).

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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