Technical Delegate Madrid

We are looking for a true "all-rounder": a technical, autonomous profile with commercial vision, influencing skills, and a strong focus on problem-solving and results.

🎓 What we are looking for

Degree in Technical Architecture, Building Engineering, Industrial Engineering, or equivalent technical education.

Consolidated experience in sectors related to construction, materials, installations, or technical solutions.

Experience in after-sales service, technical support, or facility management.

A profile accustomed to working on-site, visiting construction sites, and interacting with multiple stakeholders.

High autonomy, initiative, and the ability to manage priorities independently.

Excellent communication, negotiation, and influencing skills.

Ability to build technical credibility with installers and technicians, as well as effective communication with managers and business leaders.

Valid driver's license and availability for frequent travel.

We will also consider Senior Site Supervisor profiles with solid technical experience and a commercial mindset.

Knowledge of the Madrid market and its surrounding area will be highly valued.

🚗 Technical Delegate Madrid Area | High Mobility

📍 About the position

We are looking for a Technical Delegate for the Madrid area to act as the main link between the company, the dealer network, and the market. This is a key position to ensure service excellence, drive business growth, and identify improvement opportunities through intensive field activity.

If you enjoy being close to the customer, visiting facilities and construction sites, solving technical challenges, and collaborating with high-level professionals, this could be a great opportunity for you.

🔎 Main responsibilities

🏢 Manage the dealer network in the assigned area comprehensively, ensuring the highest service standards.

🔧 Follow up on service tickets related to repairs, installations, functional demonstrations, and spare parts sales.

✅ Approve or reject requests related to warranties, finished product orders, and budgets for technical interventions.

🚗 Make frequent visits to dealerships, end-user homes, construction sites, hotels, and facilities to provide technical support and ensure proper project execution.

🤝 Provide technical and commercial advice on products and solutions.

📞 Manage and resolve customer incidents and complaints within your geographic area.

📊 Analyze service and dealer performance KPIs on a weekly basis.

📝 Report relevant information to the Quality and Competence Center departments to drive continuous improvement.

🔄 Coordinate with Customer Service, Logistics, IT, and other departments to ensure an excellent customer experience.

🎓 Train new dealer hires in both administrative and technical/operational aspects.

👥 Maintain ongoing communication with managers, technical supervisors, and dealer principals.

📈 Analyze the market and identify opportunities related to competition, trends, pricing, and service models.

🔎 Identify, qualify, and develop new dealers, while ensuring the quality of the existing network.

🚀 If you are motivated by a dynamic position with high visibility, direct customer contact, and the chance to make a real impact on the business, we would love to meet you.