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Senior Cognitive Architecture Expert in Barcelona

On-site in Barcelona·Added yesterday (last checked 7 Nov)

Banco Sabadell

41 open roles

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Our summary

Work mode: On-site, Barcelona
Experience: Senior level

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Skills

Banco Sabadell is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

Nice to have

Technological specialization and market vision

Maintain deep knowledge of leading Conversational AI and Agentic AI platforms.
Understand market evolution, technological trends, and emerging capabilities.
Analyze the positioning and maturity of different vendors and solutions.
Identify opportunities to incorporate new capabilities into the bank's technological ecosystem.
Act as a point of reference for technological inquiries related to this field.
Demonstrable experience in enterprise Conversational AI and conversational automation platforms.
Experience participating in the definition, implementation, or evolution of virtual assistant capabilities at a corporate scale.
Participation in projects involving virtual assistants, chatbots, voicebots, copilots, or conversational automation solutions.
Practical knowledge of architectures based on Generative AI.
Experience in defining technical architectures and corporate integrations.
Experience working in complex, large-scale organizations.

Highly valued

Experience with market-leading platforms such as Kore.ai or other equivalent solutions.
Experience in Agentic AI capabilities.
Knowledge of the financial sector.
Participation in AI-based technological transformation initiatives.

Technical knowledge and capabilities

We seek a person with solid knowledge of how these types of platforms work and their capabilities, beyond mastery of specific products.

Conversational AI

Design of enterprise conversational models.
Conversational knowledge management.
NLP/NLU applied to virtual assistants.
Routing and scaling between channels and human agents.
Analytics and optimization of conversational experiences.
Design of enterprise virtual assistants.
Omnichannel conversational architectures.
Management of intent, context, and dialogue.
Orchestration of complex conversations.
Voicebots and digital channels.
Automation of conversational processes.
Integration of assistants with corporate systems.

Generative AI and Agentic AI

Large Language Models (LLMs).
Retrieval Augmented Generation (RAG).
Context and memory management.
Intelligent agents and multi-agent systems.
Task orchestration through agents.
Tool Calling and use of external capabilities.
Collaboration patterns between agents.
Governance and supervision of AI-based solutions.

Architecture and Integration

REST and GraphQL APIs.
Microservices-based architectures.
Event Driven Architecture.
Integration with CRM, ERP, and ITSM.
Identity & Access Management.
OAuth, OAuth2, OpenID Connect and SAML.

Technology ecosystem

Knowledge of specialized market platforms.
Understanding of cloud models and hybrid architectures.
Ability to evaluate technologies and vendors.
Understanding of Conversational AI and Agentic AI market trends.

Do you share these values? Join Banco Sabadell and make your talent make a difference.

#WeWantYouToBeYou

The role

Vacancy: Application Architecture ROLE

Organizational Levels: Operations and Technology > Technology > Architecture > Core Architecture > Cognitive Architecture

At this time, we are looking to incorporate our future Agentic and Conversational AI Architect in Sabadell to join the Cognitive Architecture area, promoting high-impact solutions within the bank.

Let's talk about the project...

Integrated within the Artificial Intelligence Architecture and Cognitive Systems Directorate, the professional will act as a technological reference for the bank's Conversational AI and Agentic AI capabilities, contributing to the definition of its strategy, evolution, adoption, and utilization model, ensuring that these technologies generate business value through scalable, secure, sustainable solutions aligned with corporate standards. Their mission will be to drive the adoption of intelligent assistants and autonomous agents that improve customer and employee experience, optimize operational processes, and generate competitive advantages through the secure and scalable use of artificial intelligence models.

Designs and provides a global vision of the company's IT, creating a single global architecture of applications and technological systems upon which Business services rely. Simplifies IT governance and management by achieving demanded service levels, optimizing costs, and maximizing efficiency.

What you'll do

Responsibilities and Functions

Strategy and Architecture

Define the enterprise architecture for conversational platforms and Agentic AI.
Design reference frameworks for solutions based on LLMs, RAG, autonomous agents, and corporate copilots.
Establish integration, security, observability, and governance standards.
Evaluate vendors, technologies, and specialized market platforms.
Define technological evolution roadmaps aligned with business objectives.

Conversational Platforms

Help design omnichannel enterprise virtual assistants.
Define architectures for customer service automation and internal support.
Support development teams in the design of complex conversational flows.
Guarantee integration with CRM, ERP, BPM, ITSM, and corporate systems.
Optimize user experiences based on natural language.

Management and evolution of technological capability

Define the vision and target model for the bank's conversational capabilities.
Identify functional and technological gaps in current platforms.
Propose evolution and industrialization plans.
Ensure technological consistency between initiatives using conversational or agentic capabilities.
Drive the reuse of components, integration frameworks, and accelerators.

Definition and evolution of capabilities

Contribute to the definition of the bank's technological strategy regarding Conversational AI and Agentic AI.
Define adoption and evolution models for these capabilities.
Establish reference architectures, patterns, and best practices.
Identify improvement and evolution opportunities for existing platforms.
Evaluate the impact of new functionalities and capabilities offered by providers.

Support to architecture and projects

Advise solution architects on initiatives incorporating conversational or agentic capabilities.
Collaborate with technical units in the definition of complex solutions.
Participate in technical reviews and design processes.
Provide criteria and recommendations for the selection of appropriate technological patterns.
Facilitate the reuse and standardization of solutions.

Adapting technology to business needs

Help translate business needs into concrete technological capabilities.
Identify the most suitable use cases for the use of virtual assistants, copilots, and intelligent agents.
Contribute to defining scalable and sustainable implementation models.
Ensure that technological evolution responds to real organizational needs.

Relationship with vendors and technological ecosystem

Act as a technological interlocutor with manufacturers and specialized partners.
Maintain an active relationship with strategic vendors to learn about the evolution of their capabilities and roadmaps.
Represent the bank's interests in the definition and evolution of solutions when influence over the product exists.
Participate in roadmap sessions, workshops, and technological evaluations.
Analyze the evolution of products and platforms relevant to the bank.
Contrast capabilities, limitations, and opportunities of the different solutions available in the market.
Contribute to decision-making regarding technological evolution and the adoption of new capabilities.

Driving transformation and adoption

Favor the adoption of conversational and advanced AI technologies within the organization.
Share knowledge and best practices with technical and architectural teams.
Contribute to the definition of frameworks and usage recommendations.
Accompany different teams in the progressive incorporation of new capabilities.
Act as an internal reference in the evolution of Conversational AI and Agentic AI capabilities.

How you'll work

Location: Spain > Barcelona > Sabadell

Possibility of multi-location: No (1)

Skills

119 Data architecture

80 Log detection and correlation technologies

109 Observability (ElasticSearch Kafka grafana..)

115 Infrastructure solutions knowledge

118 Application architecture

203 Cloud Architectures

112 Middleware (web server, application servers..)

116 Cross & insurance channel platform architecture

201 Mainframe Architecture

202 Middleware and application server architecture

117 Corporate banking services platform architecture

57 Project Management

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About Banco Sabadell

Banco Sabadell is a major Spanish banking group headquartered in Barcelona, with a strong presence across Spain and international operations. It offers a full range of retail, corporate, and private banking services, as well as treasury and capital markets activities. With thousands of employees, it is one of the largest financial institutions in Spain, known for its digital transformation and innovation in financial services.

In Spain, Banco Sabadell operates a wide network of branches and corporate offices, with key hubs in Barcelona and Madrid. The company is actively hiring for roles in commercial banking, financial analysis, risk management, and emerging technologies like conversational AI. For international professionals, Banco Sabadell offers opportunities in a dynamic, multicultural environment, with positions that may require Spanish language skills, especially in client-facing roles, but also technical roles where English is valued.

Industry: Banking
Founded: 1881
Employees: 10,000–50,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, San Cugat del Vallés and 2 more

Good to know if you are moving

Banco Sabadell is headquartered in Barcelona, offering a vibrant Mediterranean lifestyle and a major European tech hub.
The bank has a strong international presence, with offices in the UK (TSB) and the Americas, which may offer opportunities for cross-border roles.
Many roles require Spanish language proficiency, especially in commercial and client-facing positions, but technical and analytical roles may be more flexible.
The company is investing in digital transformation and AI, creating opportunities for tech professionals in banking.
Spain's cost of living is generally lower than in other European hubs, and Barcelona offers a high quality of life.

In their own words

Additional information

Reference: 38721

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Sabadell Digital is committed to promoting work environments in which people are treated with respect and dignity, seeking the professional development of the workforce and guaranteeing equal opportunities in their selection, training, and promotion by offering a work environment free from any discrimination on the grounds of gender, age, sexual orientation, religion, ethnicity, or any other personal or social circumstance. Sabadell Digital is part of the network of companies with the "Equality in the Company" distinction awarded by the Ministry of Equality.

All open roles at Banco Sabadell