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Family Advisor

On-site in Zaragoza·Added 8 days ago

Santalucía

56 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Zaragoza
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
Vocational training (FP Grado Medio)
“Titulación mínima requerida: Formación profesional o titulaciones afines.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Minimum 1 year of experience in sales or customer service roles.
Driver's license
Commercial and business orientation.
Planning and organization.
Collaborative teamwork.
Digital skills.
Emotional intelligence

Nice to have

Experience in the funeral sector is valued.
Valuable qualification: Degree or Bachelor's in Psychology, Social Work, or Commercial Management
Qualifications specific to the funeral sector and/or bereavement are valued.
Intermediate English and an additional language are valued

Education & certifications

Minimum required qualification: Vocational training or related degrees. Other lower-level qualifications could be considered if you have more than 1 year of experience in the role and meet the required competencies and skills.

The role

To offer the necessary accompaniment to families during the funeral service, offering the company's products and services and guaranteeing customer satisfaction.

What you'll do

To advise families during the service and attend to any doubts that may arise, carrying out all necessary procedures and actions for the performance of the service through excellent emotional care.
Personalization of the funeral service based on the different client typologies.
Receiving the family at the Funeral Home and opening the Room.
Conducting visits to the Room.
Organizing the Catering.
Commercial tasks; preparing offers, creating quotes, and closing the service contract.
Management and contracting of funeral services through digital tools.
Offering products and services that guarantee the center's quality standard.
Compliance with the requirements of the group's action protocols (e.g., Albia Style, Crematorium Albia, Funeral Home Albia).
Compliance with the applicable legislation and regulations in the funeral sector.
Other tasks assigned by supervisors.
Completion of all ongoing training required for the position, in order to comply with regulations and remain up to date.

[1] These are the generic tasks/functions that may vary depending on the specific characteristics of the center. Subject to modification/update.

Required Knowledge

Digital skills. Knowledge of SAP, email, Microsoft Office suite, and collaborative tools

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry: Insurance
Founded: 1933
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Sevilla and 8 more
Website: santalucia.es

Good to know if you are moving

Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

Additional information

At Grupo Albia, we seek to incorporate people, women and men, with a vocation for service, sensitivity, and professionalism to develop their careers in the funeral sector, regardless of their previous experience in the field. Our commitment to equal opportunities and diversity is an essential part of our corporate culture

At Grupo Albia we work to guarantee real and effective equality of opportunities that allows us to promote professional development and workplace diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

All open roles at Santalucía