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Customer Service Agent with English

On-site in Zaragoza·Added 2 months ago (last checked 9 Oct)

Pikolin

16 open roles

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Overview

Work mode: On-site, Zaragoza
Contract: Fixed-term contract
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience: Proven experience in Customer Service positions, after-sales support, or Contact Center.
Required technical skills: Operational proficiency and previous experience working with Salesforce (CRM).
IT skills: Proficiency in the Office/digital environment and agility in using the computer for simultaneous task management.
Location: Availability to work on-site at the Pikolin Group facilities in PLAZA (Zaragoza).

Nice to have

Languages: Minimum B2 level in English and Portuguese (essential for managing international accounts).
Soft skills: Excellent oral and written communication skills, customer orientation, resilience, and the ability to solve problems quickly.

Pay & benefits

What you'll get

Temporary project: Temporary contract within a constantly expanding multinational family group.
People-centered culture: Continuous training through our onboarding plan and real development opportunities within the group.
Work environment: Modern offices at the PLAZA logistics platform (Zaragoza), designed to offer maximum workplace comfort.

The role

Are you passionate about connecting with people and solving challenges every day? Join the Customer Service team at Pikolin

Are you someone who excels at listening, empathizing, and finding the perfect solution to any problem? Would you like to be part of the after-sales experience of a leading brand?

At Pikolin, we are looking for a specialized Customer Service Agent to cover a temporary position and join our team at the headquarters of PLAZA (Zaragoza).

We move away from the traditional high-volume, scripted call center concept. At Pikolin, you will be the key connection between our company and our loyal customers. We are looking for someone with a strong commitment and a results-driven approach to problem-solving, capable of becoming a trusted partner for our customers.

Your mission: Ensure excellence in the customer experience

As a Customer Service Agent, you will be the key link between our customers' needs and our company's internal operations, turning every after-sales interaction into an opportunity to build loyalty and trust.

What you'll do

Multichannel support and issue resolution: Handling and managing inquiries, requests, and complaints from end customers or distributors via phone, email, and digital channels.
Management and logging in CRM (Salesforce): Daily use of Salesforce as the main tool for opening, tracking, escalating, and closing after-sales support cases.
Multilingual support: Managing customer service for international customers and stakeholders based on market needs (English and/or Portuguese).
Internal coordination: Constant communication with the Logistics, Warehouse, and Distribution departments to ensure effective resolution of deliveries and services.
Satisfaction monitoring: Ensuring a high standard of quality in every interaction to strengthen brand image and customer loyalty.

We are looking for a proactive, resourceful profile with excellent computer skills who can build trusting relationships:

About Pikolin

Pikolin is a bedding manufacturing company headquartered in Zaragoza, Spain. The company operates under the Grupo Pikolin umbrella, which includes brands such as Pikolin, Bed's, and Pardo, and has a presence in multiple countries including China, Singapore, Vietnam, and France. With a focus on mattresses and related products, Pikolin is a recognized player in the bedding industry, employing a range of professionals from production and engineering to commercial and customer service roles.

In Spain, Pikolin's main office is in Zaragoza, with additional locations in Barcelona and Valencia. The company offers a mix of on-site, hybrid, and remote roles, and its job listings include positions for international customer service agents (e.g., with Portuguese and English), reflecting a multicultural work environment. For international professionals, Pikolin provides opportunities in a stable manufacturing sector, with roles ranging from technical and operational to commercial and administrative.

Industry: Bedding manufacturing
Employees: 2,500
Headquarters: Zaragoza, Spain
In Spain: Zaragoza, Barcelona, Valencia
Website: pikolingroup.com

Good to know if you are moving

Pikolin's headquarters and main office are in Zaragoza, Spain, with additional offices in Barcelona and Valencia.
The company operates internationally, with locations in China, Singapore, Vietnam, and France, indicating a global footprint.
Job openings include customer service roles requiring Portuguese and English, suggesting a need for multilingual staff.
Pikolin offers hybrid and remote work options for some positions, providing flexibility for employees.
The company is part of Grupo Pikolin, which includes multiple brands like Bed's and Pardo, offering diverse career paths.

In their own words

About the company & team

At Pikolin Group, we have been leading the sleep industry for over 75 years. Our culture is built on constant innovation, a commitment to well-being, and the pursuit of excellence. We don't just manufacture mattresses: we design sleep experiences that improve people's quality of life around the world. If you are looking for a stable project in a solid company where your impact is visible from day one, this is your place.

If you have after-sales support experience, master Salesforce, and are looking for a role where your work truly makes a difference, we want to meet you.

Help us make the after-sales experience at Pikolin as flawless as the sleep we provide!

All open roles at Pikolin