Telephone Agent (English and German)

Telephone Agent with English and German - Málaga

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At Reale Seguros, people are our main value

What is it like to work at Reale?

At Reale Seguros, we offer the experience and learning that only a great company with a long history can provide. The place of employment will be in our Palma de Málaga office with a full-time or intensive schedule depending on the time of year. An indefinite contract is offered with an attractive salary and interesting social benefits. Reale Seguros holds the highest-rated recognitions for working in a company: Great Place to Work, Family-Responsible Company, Equality in the Company, and Rational Hours Seals.

What will you have to do?

The English and German speaking Telephone Agent profile will provide service to our policyholders regarding the opening of Car Claims.

Some of the more specific functions of the English and German speaking Telephone Agent:

Answering and handling calls from customers and intermediaries, providing information about claims management.

Perform claim opening tasks, carrying out the necessary processes, and transferring all necessary documentation to the claims handler, as well as noting down complementary and relevant information for the correct processing of the file

Managing surveyor notifications, informing about approved workshops and their advantages, and resolving issues related to the notifications themselves.

Informing workshops and suppliers about the status of their invoices and surveys.

Managing alarms flagged in the CTI/CRM system.

Escalating incidents to supervisors for forwarding to the appropriate departments.

Support for other campaigns when the needs of the service so require.