Document Controller

• Languages:
  • Spanish and Catalan.
  • English, intermediate level desirable.
• Technical Knowledge:
  
  • Sharepoint
  • Excel

• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Autonomy and the possibility to propose and promote new opportunities.
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
• You will be able to be part of solidarity and environmentally related initiatives.
• If you have international interests, we are in 45 countries. 🌍

As a Documentary Technician, you will be part of the User Support unit.

In this area, we boost labor productivity with user support services, support centers, and other solutions for a fluid and efficient working environment. This support can act proactively or reactively to solve problems, thereby ensuring business continuity.

You will join the team responsible for the management and operation of D3 and D4 services, a multidisciplinary team composed of Service Managers, technical leads, coordinators, and support staff, whose mission is to guarantee the correct provision of services, compliance with service levels (SLA), and the continuous improvement of the operation.

You will work transversally with the Operations, Projects, Quality, Purchasing, and Finance areas, participating in document management, the administrative coordination of the service, and the preparation of deliverables, budgets, and contractual documentation.

Your work will be key to ensuring the organization, traceability, and quality of the information that sustains daily operations and the client relationship. It is a position with a high component of coordination and collaboration, where you will contribute to optimizing internal processes and facilitating that service managers can focus on the operational and strategic management of the contract.

• Keep all service documentation up to date.
• Control document versioning and lifecycle. Manage document repositories (SharePoint, Teams)
• Guarantee correct document classification and traceability.
• Preparation of low-complexity budgets associated with recurring services and specific actions.
• Preparation of economic estimates following the established service catalogs and rates.
• Monitoring of indicators