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L1 Support Technician – German, Italian and English C1/C2 | 100% Remote

Remote from Spain·Added yesterday (last checked 23 Oct)

SG Tech

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Our summary

Work mode: Remote from Spain
Contract: Fixed-term contract
Hours: Monday to Friday
Spanish: Intermediate
English: Required
Other languages: German, Italian
Benefits: Flexible pay plan

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Skills

Nice to have

Android

This job advert was originally written in Spanish.

Requirements

What we're looking for

C1/C2 level of German.
C1/C2 level of Italian.
C1/C2 level of English.
Minimum B2 level of Spanish.
At least 1 year of professional experience in technical support.
Knowledge of Android environments and mobile peripherals.
Knowledge of Microsoft and Office environments.
Ability to follow technical manuals and step-by-step resolution procedures.

Pay & benefits

What you'll get

Temporary contract for a 6-month project, divided into two phases: 1 initial month and 5 subsequent months.
Participation in a technological project within the retail sector, providing remote technical support in different European Union countries.
100% remote working modality.
Location: Spain.
Expected schedule from Monday to Friday, from 09:00 to 18:00, with one hour of flexibility, subject to final confirmation.
Professional development.
Salary: Open + access to flexible benefits.

At SG Tech we are committed to equal opportunities and the creation of a diverse, equitable and inclusive work environment. We value differences and believe in the power of diversity to drive innovation and success.

Therefore, in our selection processes, we guarantee equal opportunities without distinction of gender, gender identity or expression, sexual orientation, ethnic origin, age, religion, disability, or any other condition.

If you share our values and are looking for a place where your talent is the only thing that matters, we want to meet you!

The role

At SG Tech, a constantly growing technology consultancy specializing in the development of innovative solutions for various sectors, we need to hire an L1 Support Technician to participate in the launch of a technological project within the retail sector. We are looking for a profile with at least one year of experience in technical support and proficiency in German, Italian and English to provide remote technical assistance to establishments in different European Union countries.

The selected person will be responsible for providing first-level technical and migration support for technological devices, performing initial diagnostics, connection verifications, controlled restarts, and functional checks of the equipment used in retail environments.

Likewise, they will collaborate with on-site technicians and internal teams to coordinate hardware replacement, manage the replacement of damaged items, and perform follow-up until closure, maintaining communication with users in German, Italian and English, and with the internal team in English.

What you'll do

Initial diagnosis, physical verification of connections, and controlled restarts of devices and equipment via calls to retail establishments.
Functional checks of the demo: audio, photo and video capture, touch controls, and Wi-Fi/SIM connectivity.
Coordination with on-site technicians in retail for the correct replacement of hardware.
Coordination with the internal team and the client for the replacement of damaged items and follow-up until closure.
Communication with users in German, Italian and English, and with the internal team in English.

About SG Tech

sg tech is a technology services company with a strong presence at both national and international level, dedicated to providing specialized services that facilitate the digital transformation of businesses. Its catalogue includes various information technology (IT) service lines designed to address the needs of a wide range of sectors, including IT consulting and strategic consulting and process improvement.

The company states that each client has unique needs on its digital transformation journey, so it offers different modalities for carrying out projects and commits to adapting to the particularities of each project and client. It describes a dynamic work environment that promotes professional development and the acquisition of new knowledge, with a focus on quality, excellence and innovation.