Technical Support - Level 2

Signaturit Group
Signaturit Group
Madrid, SpainOn-site€31,000Added yesterdayMid · 4+ yearsPermanentRemote: On Site🇪🇸Spanish: Fluent

Requirements

Computer Science studies and at least 4 years of previous experience in a similar role.
Strong analytical skills to identify patterns, anomalies, and root cause.
Problem-solving mindset focused on rapid service recovery.
Ability to work under pressure in critical situations.
Good communication skills and ability to collaborate with multidisciplinary teams.
Proactivity, autonomy, and a continuous improvement mindset.
Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.
Linux at an intermediate-advanced level (file systems, processes, services, system, networking, basic security, logs).
Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).
Databases: PostgreSQL, MongoDB (intermediate level).
Experience with Bash scripting.
Availability to be on call one week per month.
English & spanish fluent

Benefits

⏰August intensive working schedule 🌍 Office located in one of Madrid's best areas (Plaza de España), with excellent public transport connections ✍🏻 Permanent role 💰 Indicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager.

Original Advert

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).


Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia -the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit 🚀

  • Monitor, analyze, and ensure the availability and performance of managed services.

  • Administration and troubleshooting of Linux systems.

  • Analysis and diagnosis of internal applications, including log review, processes, and performance.

  • Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte.

  • Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks.

  • Advanced diagnosis of alerts, incidents, and critical issues.

  • Collaboration with other teams to resolve incidents escalated to Level 2.

  • Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions.

  • Collaboration with other departments to improve the customer experience.

What we believe should contribute to your success in this context 🎯

  • Computer Science studies and at least 4 years of previous experience in a similar role.

  • Strong analytical skills to identify patterns, anomalies, and root cause.

  • Problem-solving mindset focused on rapid service recovery.

  • Ability to work under pressure in critical situations.

  • Good communication skills and ability to collaborate with multidisciplinary teams.

  • Proactivity, autonomy, and a continuous improvement mindset.

  • Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.

  • Linux at an intermediate-advanced level (file systems, processes, services, system, networking, basic security, logs).

  • Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).

  • Databases: PostgreSQL, MongoDB (intermediate level).

  • Experience with Bash scripting.

  • Availability to be on call one week per month.

  • English & spanish fluent

Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):

  • HR Discovery Call (30 min)

  • 1st interview with our business (direct report)

  • Business case

  • Online personality assessment + Feedback Session

  • 2nd interview with our business

  • Reference check

Why Join Us 🤝

  • ⏰August intensive working schedule

  • 🌍 Office located in one of Madrid's best areas (Plaza de España), with excellent public transport connections

  • ✍🏻 Permanent role

  • 💰 Indicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager.

Join Our Vision 🎯

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

👉🏽 For more information, explore our website and discover how you can contribute to our mission.

We are looking forward to meeting you!

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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