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Customer Service Responsible

On-site in Alcobendas·Full-time·Added 2 months ago

Sika España

13 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Sika España doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Alcobendas
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
University degree
“Estudios universitarios en áreas de administración de empresas o ingenierías, o experiencia equivalente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Location: Alcobendas.
Permanent contract.
Competitive salary and bonus.
Career path.
Work-life balance.

Requirements

Education & certifications

University studies in business administration or engineering, or equivalent experience.
Professional Experience:

Minimum 5 years of experience in a similar position.
Additional Requirements:

- Advanced knowledge of SAP in QTC.

- English level C1. Spoken and written.

- Office skills. Proficiency in Microsoft Office 365 - Power BI

- Experience using AI.

- Desirable experience in continuous process improvement.

The role

What you'll do

Monitor the achievement and maintenance of quality levels and customer satisfaction.
Monitor the achievement of the KPIs defined for the service.
Define, plan, organize, and prioritize tasks to ensure service delivery.
Size the team and plan the department, manage attendance and schedules, breaks, and vacations.
Manage workloads and quality control in customer service.
Report generation. Results analysis. Creation and implementation of improvement actions.
People management: appropriately communicate company strategies, as well as channel staff needs. Foster people development and training. Actively listen to their concerns and identify talented individuals to support their growth. Promote innovation and change when necessary. Follow company procedures and policies, values, principles, and code of conduct, and ensure compliance.
Collaborate in a coordinated manner with the rest of the Supply Chain department to achieve common goals.
Collaborate with administrative and commercial areas to achieve common customer satisfaction goals.
Be the face and voice of the Customer within the Company.

Additional information

What we offer

About Sika España

Sika España is the Spanish subsidiary of Sika AG, a Swiss multinational specialty chemicals company that develops and manufactures systems and products for construction and industrial manufacturing. Sika operates in over 100 countries with more than 400 manufacturing sites, and its Spanish division focuses on supplying construction chemicals, adhesives, sealants, and solutions for infrastructure, building, and industrial applications. The company is a global leader in its sector, with a strong reputation for innovation and technical expertise.

In Spain, Sika has a significant presence with offices and production facilities, including a main office in Madrid and other locations such as Barcelona and Valencia. The work culture emphasizes technical excellence, safety, and sustainability, and the company offers opportunities for international professionals in roles like supply chain, IT, and commercial management. With a global network and a commitment to employee development, Sika España is an attractive employer for those looking to work in a multinational environment in Spain.

Industry: Construction Chemicals
Founded: 1910
Employees: 25,000–50,000
Headquarters: Baar, Switzerland
In Spain: Madrid, Barcelona, Valencia
Website: esp.sika.com

Good to know if you are moving

Sika is a Swiss multinational with a strong global presence, offering international career opportunities and cross-border projects.
The Spanish subsidiary has offices in major cities like Madrid, Barcelona, and Valencia, providing access to a diverse work environment.
Sika invests heavily in R&D, with a focus on innovation, which can be appealing for professionals in engineering and technical fields.
The company offers roles in supply chain, IT, and commercial areas, with potential for career growth within a global organization.
Working in Spain with Sika allows exposure to the European construction market and collaboration with international teams.

In their own words

About the company & team

Sika Spain was founded in 1950 and is characterized by innovation, participating in the evolution of revolutionary systems and high-performance technical solutions. Thanks to the Technology Center, we maintain continuous cooperation with universities and institutions that ensures constant updating.

Sika is committed to creating sustainable value through products, systems, and solutions that generate consistent benefits, significantly reducing resource consumption and the impact associated with production processes. "More value - Less impact" is the motto of Sika's sustainability strategy. Through our work, we reduce impact and increase the value of our solutions.

Additional information

Sika provides equal employment opportunities and considers qualified candidates for employment without distinction based on gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture, and we invite you to be part of it!

If you are interested in taking a leap in your professional career, apply for the position!

We offer competitive salaries, aligned with local market standards and the scope and specific responsibilities of each position. Compensation is determined based on skills relevant to the role, academic background, and/or training. We are committed to fair and equitable pay practices, in accordance with applicable laws and regulations.

All open roles at Sika España