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Customer Care Specialist for EMEA

On-site in Madrid·Full-time·Added yesterday (last checked 30 Oct)

Straumann Group

29 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
English: Required
Other languages: German

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Skills

Requirements

What we're looking for

Experience in customer service, technical support, or a comparable customer-facing role.
Confidence using digital tools and the ability to learn new systems and technologies.
Clear written and verbal communication skills, including the ability to explain technical information in an accessible way.
A structured approach to problem-solving and managing multiple customer enquiries.
Good written and spoken English, (B2-C1) professional working proficiency

The role

In this position, you'll:

Support our customers: Provide first-level assistance to dental professionals using Straumann Group's digital solutions, including UN!Q, Smile in a Box, Smilecloud, centralize Services, and AXS.
Resolve technical enquiries: Help customers troubleshoot issues related to ordering, connectivity, system access, and product usage.
Guide digital workflows: Assist customers in navigating digital dentistry processes, including workflows involving 3Shape and Exocad.
Deliver responsive service: Manage enquiries through phone, email, and ticketing systems, ensuring timely and professional communication.
Enable customer success: Support the onboarding and training of customers adopting digital solutions.
Collaborate across teams: Work with Sales, Product Management, Production, and Support colleagues to resolve enquiries effectively.
Maintain accurate records: Document all customer interactions and solutions in relevant support systems.
Improve the customer experience: Share insights and identify opportunities to enhance our support processes.

What you'll do

Straumann Group is a global leader in dental solutions, committed to innovation, quality, and exceptional customer experience. We empower dental professionals worldwide with cutting‑edge digital workflows, premium technologies, and outstanding service.

We are looking for a highly motivated and customer-focused Costumer Care Specialist for EMEA to join our team. If you are passionate about helping customers, excited by digital dentistry, and eager to grow in a dynamic environment, this role is for you!

As a Costumer Care Specialist for EMEA you will be the first point of contact for dental professionals using our digital solutions. You will support customers through technical inquiries, digital workflows, and daily operational questions, ensuring outstanding service experience.

Additional experience that would be valuable

Experience in dental technology, dental practices, laboratories, or related environments.
Familiarity with 3Shape, Exocad, or other digital dentistry solutions.
Knowledge of additional languages, particularly German (C1).

What Makes You a Great Fit

You'll enjoy this opportunity if you're curious about technology, motivated by helping customers, and interested in developing your knowledge of digital dentistry.

You approach challenges with a solution-oriented mindset, communicate clearly, and take ownership of customer enquiries.

You value collaboration, share knowledge with colleagues, and are comfortable working both independently and as part of an international team.

Most importantly, you're open to learning, adapting, and contributing ideas that help us continuously improve the customer experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Spain : Madrid || Spain : Mendaro

Travel Percentage: 0 - 10%

Requisition ID: 22435

Hiring process

2 steps1 interviewa task to do

Application
Review · With a Talent Acquisition Advisor
Interview
Structured, competency-based interview covering prior projects, behavioural and situational questions, skills and achievements; time, format and interviewer are confirmed beforehand.
Assessment
Not every role
Used for some roles, typically intern/graduate, sales, operations, management and leadership.
Offer · With a Talent Acquisition Advisor

Interview format (video, phone or onsite) and who you will meet are confirmed in advance.
Review timing varies with application volume; some roles are reviewed only after the closing date.

About Straumann Group

The Straumann Group is a Swiss multinational medical device company specializing in dental implants, orthodontics, and digital dentistry. With over 12,000 employees and revenue of CHF 2.6 billion in 2025, it operates in more than 100 countries through a network of subsidiaries and partners. The company is headquartered in Basel, Switzerland, and is listed on the SIX Swiss Exchange (STMN).

Industry: Medical Devices
Founded: 1954
Employees: 10,000–15,000
Headquarters: Basel, Switzerland
In Spain: Barcelona

Good to know if you are moving

Global presence in over 100 countries, offering international career opportunities.
Headquartered in Basel, Switzerland, with a multicultural work environment.
Known for its 'Player Learner' culture, emphasizing collaboration and continuous learning.
Offers roles in sales, engineering, and digital solutions, with positions in Spain including sales and technical roles.
Listed on the Swiss stock exchange (SIX: STMN), indicating financial stability.

All open roles at Straumann Group