Line Administrator - Temporary

Are you ready to discover your full potential?

At Straumann Group, we are experiencing an exciting stage of growth, innovation, and impact, driven by our mission to improve oral health and transform millions of lives around the world.

United by a common purpose, we give our best every day, fostering a culture of high performance and continuous learning that inspires collaboration, curiosity, and ambition.

Here, you will have the opportunity to take charge of your professional career, leveraging your skills and your passion for learning to continue growing and developing.

Together, we don't just create brighter smiles: we also drive the potential of people, including those of us who are part of Straumann Group.

About the position

At Straumann Group, we are looking to hire a person on a temporary basis for the Order Management team, who will play a key role in the coordination and tracking of orders, from their receipt to their final preparation.

You will be an important point of contact for our customers and will collaborate with different internal teams to ensure accurate, agile management oriented towards service quality.

As part of the team, your main responsibilities will be:

• Order management: receiving, registering, and tracking orders, creating the corresponding work orders and supervising their progress.
• Data administration: managing the registration of new customers in the ERP system and keeping pricing and item information up to date.
• Customer service: maintaining clear and professional communication with national customers, informing them about the status of their orders and expected delivery dates.
• Quality control: verifying orders before their shipment to the packaging area and managing possible incidents related to delivery notes.
• Operational follow-up: managing the order email inbox and reviewing daily the work orders pending initiation.
• Internal collaboration: coordinating with other teams and contributing to the continuity of operations when necessary.
• Compliance with procedures: carrying out your activities in accordance with the company's quality, occupational risk prevention, and environmental policies.

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