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92,000+ live jobsN1 Shift Lead
Hybrid in Spain·Added yesterday (last checked 28 Oct)
Telefónica
218 open roles
Our summary
- Hours
- Rotating shifts, including nights · Monday to Friday
- Work mode
- Hybrid, Spain
- Spanish
- Native level
- Education
- Higher vocational training (FP Grado Superior)
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
Nice to have
This job advert was originally written in Spanish.
Requirements
What we're looking for
AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...
Availability to work Monday to Friday in a 24x5 service, with rotating morning, afternoon, and night shifts, as well as performing on-call duties according to service needs. On-site presence at the client's facilities will be necessary, and having your own means of transport is required due to the location of the offices and the schedules of certain shifts.
Experience
Experience in technical support and incident management roles.
Experience coordinating support teams or IT operations.
Experience with ticketing and monitoring tools.
Experience in 24x7 services and SLA monitoring will be valued.
Education
Required:
Higher vocational training in Network Computer Systems Administration.
Technical knowledge
Windows and Linux operating systems.
Databases and SQL.
MDW.
VDI environments.
O365 and Exchange.
Storage and backup.
Virtualization.
To perform the role, the skills that would best fit the team and the project would be:
Customer orientation and service vocation.
Capacity for organization, coordination, and priority management.
Communication and teamwork skills.
Problem-solving capacity and decision-making in the face of incidents.
Capacity to provide support and guidance to the team.
Rigor in following procedures and service levels.
Proactivity, flexibility, and adaptation to a dynamic environment.
Nice to have
Desirable:
Engineering degree or degree in Computer Science or Telecommunications.
Certifications related to the technologies indicated in the following point.
Knowledge of Kubernetes and OpenShift will be valued.
Languages
Required: Spanish
Optional: Intermediate English (B1).
Pay & benefits
What you'll get
- Work-life balance measures and flexible working hours
- Ongoing training and certifications.
- Hybrid remote work model.
- Attractive social benefits package
- Excellent dynamic and multidisciplinary work environment
- Volunteering programs
The role
WHAT DO WE DO IN THE TEAM?
In the Cloud Service Delivery Center of Telefónica Cybersecurity & Cloud Tech, we are driven by our clients' challenges, their transformation, and their success. Everything happening in the Cloud moves us. We live and breathe a complex technological world, and within it, we create a space where we design, integrate, and manage solutions to help our clients achieve their goals.
Specifically in this area, our mission is: the operation and first-level support for clients who trust us with their computer systems, focusing especially on computing infrastructures.
WHAT WILL YOUR DAY-TO-DAY BE LIKE?
We are looking for a proactive, decisive, and customer-oriented N1 Support Shift Lead to supervise and coordinate the daily operations of the technical support team in a 24x7 service.
This position will be key to guaranteeing the correct functioning of the service during their shift, organizing the team's activity, supervising incident management, and ensuring compliance with established procedures and service levels.
What you'll do
Coordinate and supervise the Level 1 support team during the shift, distributing tasks and priorities according to service needs.
Supervise the monitoring of consoles and control tools, ensuring correct attention to alerts and incidents.
Ensure the correct reception, classification, prioritization, and follow-up of tickets.
Follow up on critical or relevant incidents, coordinating the necessary actions and ensuring their escalation to the corresponding levels.
Verify compliance with operating procedures and SLAs during the shift.
Coordinate with other teams and support levels to facilitate incident resolution and guarantee service continuity.
Provide technical and operational support to the team, resolving doubts and facilitating the application of established procedures.
Manage the organizational needs and incidents of the team during the shift, escalating issues that require follow-up to the coordinator.
Ensure the correct handover of information between shifts, communicating pending incidents, actions taken, and relevant operational aspects.
Guarantee the correct updating of tickets and the registration of actions taken.
Identify recurring incidents and opportunities for improvement, passing proposals to the service coordinator.
Attend assigned on-call shifts, coordinating the response to incidents outside of regular hours and ensuring follow-up until resolution or the corresponding escalation.
About Telefónica
Telefónica is one of the world's largest telecommunications companies, providing fixed and mobile connectivity, digital services, and technology solutions to consumers and businesses across Europe and Latin America. With over 100,000 employees and a strong presence in Spain, the UK, Germany, and Brazil, the company operates through brands such as Movistar, O2, and Vivo, and has expanded into areas like cybersecurity, cloud, IoT, and AI through its innovation units.
In Spain, Telefónica is headquartered in Madrid and is a major employer of tech talent, with a strong focus on cybersecurity, data, and AI. The company actively hires international professionals, offering roles in English and fostering a diverse, innovative culture. Its Spanish operations are central to its global strategy, making it a relevant option for internationals seeking to work in a large, established tech and telecom player in Spain.
- Industry
- Telecom
- Founded
- 1924
- Employees
- 100,000+
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Telefónica's Spanish offices are largely based in Madrid and Barcelona, with a significant tech hub in the Distrito Telefónica complex in Madrid.
- The company frequently hires international tech talent and many roles are offered in English, making it accessible for non-Spanish speakers.
- Telefónica has a strong commitment to innovation, with dedicated units like gAIt and Wayra focusing on AI and startups.
- The company offers a comprehensive relocation package and support for international hires, including visa assistance.
- With a global presence and a large Spanish operation, Telefónica provides opportunities for internal mobility across countries and roles.
In their own words
About the company & team
Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.
We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!
www.telefonicatech.com
Additional information
#WeAreDiverse #WePromoteEquality
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.
We want to meet you! 😊
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