Student Support Technician

• Academic qualification: Bachelor's Degree or University Degree

• Previous experience: at least 2 years in customer service positions involving languages (preferably in the telemarketing or educational sector).

• Languages: native level Spanish and C1 level English (a test will be conducted). French C1 is highly valued.

• Office tools: intermediate level Office suite.

• Profile: student-oriented person, empathetic, with good communication skills, high capacity for stress management and self-control, multitasking, and high capacity for adaptation to change.

Do you have previous experience in customer service within telemarketing? Would you like to have a professional opportunity at UEM where you can demonstrate all your potential and open doors to stabilize your career with us? Keep reading!

At Universidad Europea de Madrid, we are looking for several Student Service Technicians with French to join our Student Services team during the summer 2026 campaign, whose mission will be to improve customer communication skills, needs detection and incident resolution through personalized and exclusive service.

• Individualized follow-up of each inquiry, anticipating possible incidents and periodically informing each student of the status of their inquiries.
• Intermediation in student procedures with the Academic Secretariat, Enrollment, and Finance Departments.
• Basic assistance in the use of platforms and reporting of incidents (virtual campus and email, space reservation portal, app, wifi, mylabs, Office suite download).
• Design and creation of content to energize the information provided to the student (brochures, manuals, and informative posters).
• Processing of the University Card (new cards, duplicates, procedures, and follow-up until receipt).
• Processing of school insurance (management of reports and filing of documentation).