Admission Coordinator

Coordinate and ensure the admission and customer service processes at the center, guaranteeing service quality and adherence to the defined service processes by customer type (guarantors) and type of healthcare activity. Management of front-office teams oriented towards high performance, excellence in service, and optimized planning. Achieve high satisfaction indices in the service provided. Identify and propose continuous improvement actions regarding the customer. Increase customer loyalty indices with Vithas through motivated teams oriented towards resolution with a 360º vision.

1. Manage the team, planning shifts and the rotation of activities and providing them with the means to carry them out, adapting it to the needs of the activity to guarantee service quality. Control and coordinate the assignment and sizing of workloads. Set objectives and continuous improvement monitoring. Productivity and quality control. Perform annual performance evaluations.
2. Identify training needs and plan training for the team, pursuing the development of their capabilities. Motivate the team and the work environment, with a leadership style that contributes to the development of people and their satisfaction with assigned tasks. Team adherence to the Vithas style manual.
3. Coordinate with HR the selection process and initial training, taking responsibility for the recruitment and selection process, performing administrative tasks and requesting the necessary information to support registration and hiring.
4. Ensure patient flow in the admission circuits of all areas, and the verification of required documentation to guarantee compliance with regulations (GDPR, admission protocols, checking affiliation, and correct assignment of guarantors and benefits).
5. Prepare activity reports for the team and the services in which they operate, to facilitate decision-making and analyze future needs (e.g.: consultation delays, call center calls, medical center activity).
6. Continuous review of Healthcare Provision, escalating main needs to their manager.
7. Process and facilitate agreements with collaborating centers, as well as coordinate and supervise the actions carried out in them or originating from them, creating a stable bond.
8. Participate in the documentation and updating of process protocols in the admission and customer service department, ensuring compliance by staff.
9. Perform supervision of employees and collaborators under their charge, regarding compliance with the Code of Conduct and the Vithas Crime Prevention Model.
10. Back up for the Customer Service and Experience Manager.

• Hospital Management.
• Patient care, patient admission rights and duties.
• GDPR applied to documentation/care protocols.