Payroll and HR Administration Coordinator

Your mission will be to guarantee the efficient, reliable, and consistent provision of the assigned processes within Global Business Services (GBS), by coordinating the internal and external resources involved in the operation, contributing to the fulfillment of service levels, information quality, operational efficiency, and continuous improvement.

Process coordination: Ensure the correct execution of the processes under their scope of responsibility, guaranteeing compliance with established procedures, corporate policies, and service levels (SLAs).

External vendor management: Coordinate the internal resources and external providers (BPO/RPO) involved in the operation, ensuring the correct execution of activities and compliance with service commitments.

SLA and KPI monitoring: Perform monitoring of management and service quality indicators, identifying deviations, risks, and opportunities for improvement.

Information and data quality: Guarantee the integrity, quality, and reliability of the managed information to ensure sound decision-making and error-free operations.

Incident management: Coordinate and resolve incidents or user requirements, minimizing their impact on the service and guaranteeing effective responses.

Continuous improvement and transformation: Identify and promote simplification, standardization, and automation initiatives that increase operational efficiency.

Internal control and compliance: Apply and supervise internal controls, corporate procedures, and applicable regulations for risk mitigation.

Stakeholder management: Act as the main interlocutor between business areas, Centers of Excellence (COE), and external providers.

Hybrid working model