Head of Account
DHL2d ago
The Head of Account leads a strategic customer account and orchestrates its supply chain. This role manages the account team and drives value through strategic partnerships.
Valencia, Valenciana, Comunidad +1Fluent Spanish
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87,000+ live jobsOverview
- Work mode
- On-site, Illescas
- English
- Required
- Experience
- 2+ years
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Provide at least two years of experience in an operations coordinator role within a multinational company.
- Planning, decision-making, and problem-solving.
- Communication, impact, and influence.
- Intermediate English level (spoken & written)
Nice to have
- Intermediate/higher degree and/or vocational training is valued.
The role
What you'll do
- Lead and coordinate the assigned team of operators, ensuring proper performance while maintaining the required safety standards, motivation, and commitment.
Coordinate day-to-day performance, including the achievement of KPIs agreed upon with clients, as well as internal ones (safety, operations, etc.)
Participate in hiring, evaluation, disciplinary / dismissal processes, and provide the necessary recommendations to guarantee the correct performance of operations.
Advise team members in order to improve performance.
Provide operational results information to the team.
Carry out and coordinate compliance with current processes, work instructions, standardized procedures, and related forms to achieve the intended results.
Contribute to client, internal, and regulatory operational audits as necessary, as well as support the implementation of agreed action plans.
Support the team in following safety standards and help to reduce or eliminate health and operationally related risks.
- Carry out basic field investigations of incidents within the workplace and quickly report issues regarding non-compliance with safety regulations and procedures
About DHL
DHL is the world's leading logistics and express delivery company, operating a global network that connects people and businesses across more than 220 countries and territories. As a division of the German logistics giant Deutsche Post DHL Group, the company provides a comprehensive range of services including international express, freight transportation (air, ocean, road, and rail), contract logistics, and e-commerce solutions. With a workforce of hundreds of thousands of employees worldwide, DHL is a category-defining brand in the logistics industry, known for its reliability, speed, and extensive global reach.
In Spain, DHL has a strong and established presence with offices and operations in major cities including Madrid, Barcelona, Valencia, and Vitoria, among others. The company offers a wide range of roles in logistics operations, customer service, sales, and corporate functions, making it a significant employer for both local and international talent. DHL's work culture emphasizes innovation, sustainability, and employee development, with programs like the Graduate Program and Talent Bank designed to nurture future leaders. For international professionals, DHL Spain offers opportunities to work in a truly global environment, with the chance to build a career across borders and gain exposure to diverse logistics operations.
- Industry
- Logistics
- Founded
- 1969
- Employees
- 500,000+
- Headquarters
- Bonn, Germany
- In Spain
- Madrid, Barcelona, Valencia and 1 more
- Website
- dhl.com
Good to know if you are moving
- DHL is a global company with operations in over 220 countries, offering international professionals the chance to work in a truly global environment.
- The company has a strong presence in Spain with offices in Madrid, Barcelona, Valencia, and Vitoria, providing a wide range of roles from operations to corporate functions.
- DHL offers structured graduate programs and internships in Spain, such as the 'Programa Graduate' and 'Contrato en prácticas', which are excellent entry points for international talent.
- As a German-headquartered company, DHL provides a multicultural work environment, with English often used as the corporate language, making it accessible for non-Spanish speakers.
- DHL is known for its strong commitment to employee development and offers clear career progression paths, both within Spain and internationally.
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