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Customer Service Representative (Catalan + English)

On-site in Madrid·Part-time·Added 7 days ago (last checked 12 Oct)

Agency

Randstad España

5222 open roles

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Overview

Salary: €9.70 an hour
Work mode: On-site, Madrid
Contract: Part-time
Hours: Monday to Friday
English: Required
Other languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Immediate incorporation once training is completed

Skills with office tools.
Keyboard agility.
Good spelling skills.
Ability to learn.
Goal-oriented
Teamwork.
C1 LEVEL CATALAN + C1 ENGLISH IS ESSENTIAL

Pay & benefits

What you'll get

*Hybrid and paid training

*Contract 3 months.

*Work shifts 30h/week

*On-site work (at our office at Calle Alcalá 265 - next to El Carmen Metro) from Monday to Friday

As this is a position oriented towards the distribution of financial/insurance products, and in compliance with current regulations (Royal Decree-law 3/2020, of February 4), the selected person must meet the criteria for commercial and professional honorability required by law (absence of serious or very serious administrative sanctions in financial/insurance matters and criminal offenses linked to the exercise of these activities). Accreditation will be formalized through the signing of a responsible declaration at the time of hiring.

The role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

At Randstad, we have the perfect opportunity for you!

What you'll do

Handling customer service inquiries via chat, resolving incidents, and addressing queries and doubts.
Handling calls to resolve any type of inquiry or complaint.
Administrative tasks.
Customer follow-up and support.
Meeting the quality requirements and parameters set by the company.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España