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Customer Service Agent Coordinator in Barcelona

On-site in Barcelona·Full-time·Added 3 days ago (last checked 4 Nov)

Agency

Adecco España

4498 open roles

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Our summary

Salary: €18,707 a year
About €1,400 a month after tax.
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

Adecco España is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Full-time employment. 39 hours per week from Monday to Sunday, with 2 weekends off per month.
Contract THROUGH THE COMPANY for 3 months + permanent.
Schedules and shifts. Split shift from 10:00 to 19:00 with 1 hour of rest.
Salary according to the Contact Center collective agreement for this position: €18,707.27 gross/year
On-site work at our Barcelona center (Centro AV. Diagonal 67)
Opportunity to be part of an international company.

The role

From Adecco Group, we are looking for coordinators to lead a customer service team.

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of issues.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and report preparation.

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Requirements

CATALAN B2 minimum is ESSENTIAL.
Experience as a coordinator in a call center is ESSENTIAL.
Medium/high knowledge of Google Sheets and Excel.
Availability to attend, along with the rest of the structural staff, 1 week of training with the client in Madrid (with expenses paid).
Handling of CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive, clear communication adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process monitoring.
Decision-making ability, with decisiveness and resolution.
Skill in providing constructive feedback and conducting coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.