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Customer Service Agent Coordinator in Madrid

Hybrid in Madrid·Full-time·Added today (last checked 5 Nov)

Agency

Adecco España

4341 open roles

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Our summary

Salary: €20,279 a year
About €1,450 a month after tax.
Hours: Split day (jornada partida) · Includes weekends
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

Adecco España is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

ENGLISH IS ESSENTIAL, minimum B2. Training, systems, and interaction with the client are in English.
EXPERIENCE IS ESSENTIAL, minimum 6 months as a coordinator in a call center.
Medium/high knowledge of Google Sheets and Excel.
Handling of CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive, clear communication adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process follow-up.
Decision-making ability, with decisiveness and resolution.
Skill to provide constructive feedback and conduct coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

Pay & benefits

What you'll get

Full-time employment. 39 hours per week from Monday to Sunday, with 2 weekends off per month.

Contract THROUGH THE COMPANY for 6 months (extendable to permanent).

Schedules and shifts: 1 in the afternoon shift from 16:00 to 24:00 and 1 in a split shift with 1h break from 10:00 - 19:00 (preferred) or from 9:00 - 18:00.

Salary according to the Contact Center collective agreement for this position + language bonus: €20,278.67 gross/year (€1,689.89 gross/month).

Possibility of hybrid work.

The role

At Adecco Group, we are looking for coordinators for a customer service team.

What you'll do

Compliance with the methodology and support in project management
Control of the Onboarding/Welcome Phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Incident management and resolution.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and preparation of reports

How you'll work

On-site work at our center in Madrid (El Carmen metro area).

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.