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Customer Service Technician

On-site in Getafe·Full-time·Added 9 days ago (last checked 2 Nov)

Agency

Adecco España

4516 open roles

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Our summary

Salary: €10 - €11 an hour
Work mode: On-site, Getafe
Contract: Fixed-term, full-time hours
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 2 years of experience in a similar customer service position.
Intermediate level of Excel (handling of filters, tables, and basic functions).
Organized, proactive, and customer-oriented profile.
Strong communication and teamwork skills.

Pay & benefits

What you'll get

Possibility of continuity and development within the company.
Dynamic environment oriented towards teamwork.
Initial training to facilitate adaptation to the position.
Stable schedule that favors work-life balance.

The role

Customer Service Technician (SAC) Do you have experience in customer service and incident management? Our company is looking to hire a Customer Service Technician (SAC) to provide support to customers, coordinate deliveries, and guarantee quality service.

What you'll do

Functions - Customer attention and management via telephone and email.

Management and resolution of incidents related to deliveries, missing material, credits, and claims.
Coordination with transport agencies for shipment tracking, pickups, and incident management.
Entry, monitoring, and control of sales orders.
Document management: delivery notes, invoices, and order confirmations.
Coordination with the warehouse to ensure the correct fulfillment of deliveries.
Updating and maintenance of the customer database.

How you'll work

Initial 1-month contract, with the possibility of extension depending on company needs and performance.

Full-time.

Monday to Thursday: from 08:00 to 17:00 h (with 30 minutes for lunch).
Friday: from 08:00 to 14:00 h.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.