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Customer Service Teleoperator

On-site in Santa Cruz de Bezana·Part-time·Added yesterday (last checked 6 Nov)

Agency

Adecco España

4516 open roles

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Our summary

Hours: 30 hours a week
Work mode: On-site, Santa Cruz de Bezana
Contract: Fixed-term, part-time hours

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Part-time employment in 30-hour weekly shifts from 8h to 14h or from 14h to 20h.
Join a team committed to patient well-being, where your work will make a real difference.
Working day structured in shifts, allowing for a
Opportunity to develop interpersonal and technical skills that will enrich your professional career.
A dynamic and motivating environment, where initiative and individual effort are valued.

If you are looking for a new professional challenge in which you can grow, contribute, and make a difference, this position is for you! We would love to meet you and explore how you can bring your talent to this exciting opportunity.

Apply now and take the next step in your career!

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

The role

Are you passionate about interacting with people and customer service? Would you like to be part of a dynamic team and contribute to improving the patient experience in a hospital? This is your opportunity! We are looking for patient service teleoperators for a 30-hour weekly schedule.

What you'll do

Manage incoming calls related to patient appointments, ensuring friendly and efficient service.
Register new appointments, modify, or cancel existing appointments using the system called xHIS.
Adapt to the new OMI appointment system during the transition period, following the instructions provided by the hospital team.
Resolve patient doubts and inquiries, offering clear and precise information.
Maintain an updated record of interactions with patients, ensuring data accuracy and confidentiality.
Provide empathetic and professional treatment, always focused on user satisfaction.

Requirements

The requirements for this position include,

Previous experience in customer service, preferably in telephone or administrative environments.
Ability to adapt quickly to new systems and technologies, such as xHIS and OMI.
Exceptional verbal communication skills, with a clear, empathetic, and professional approach.
Intermediate level of proficiency with IT tools, such as appointment management systems and basic office applications.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.