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Commercial Management and Operations Agent

On-site in Dénia·Added today (last checked 13 Nov)

Baleària

26 open roles

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Our summary

Spanish: Expected (ad in Spanish)
Benefits: Flexible pay plan

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

At Baleària we value and take care of our team. Here is what awaits you when you join us:

📚 Continuous training, through our Baleària Corporate University (EdEB), with a focus on leadership, safety, operations, and professional development.
💼 Flexible compensation, with social benefits (health, food, childcare, transportation, etc.) and tax savings
🤝 Collaborative work environment, where your ideas and contributions matter
🌅 Seafront facilities, to enjoy the surroundings in your day-to-day work
🎟️ Other social benefits (discount platforms, employee tickets, etc.)
🚢 Leading company in the sector, with a consolidated culture and values
🏅 Top Employer company, a reflection of our commitment to an excellent work environment

The role

🔎We are opening a permanent vacancy as a Commercial Management and Operations Agent for our central services in Dénia, and we want you to be part of our team!

You will be part of the team that ensures the efficient management and coordination of special bookings, agreements, and rescheduling; ensuring the proper functioning of operations as well as the handling and resolution of incidents to maintain a high level of service and customer satisfaction across all areas of operation and customer service.

What you'll do

Process special bookings, commercial agreements, Foundation and agent discounts, as well as rescheduling and notifications for cancellations or changes of different types.
Issue circulars in response to changes in schedules or instructions received from the Commercial Management department and provide support for incidents at the different branch offices.
Provide training to new hires and refresher sessions for Passenger and Call Center staff.
Coordinate IMSERSO, Erasmus, and student operations to ensure their proper functioning and compliance with procedures, as well as quote and manage Group bookings and coordinate their departures with the branch offices and the vessels involved.
Manually adjust rates associated with groups in Resercom and report incidents to IT.
Provide service to wholesale agencies and report incidents to Revenue, in addition to loading schedules into the system.

Requirements

Residence in Dénia or surrounding areas
Excellent customer orientation
Very high proficiency in digital tools

About Baleària

Baleària is a Spanish shipping company headquartered in Dénia, Alicante, specializing in passenger and freight maritime transport. It operates a modern fleet of ferries connecting the Spanish mainland with the Balearic Islands, the Canary Islands, and international routes to North Africa and the Mediterranean. With a strong focus on innovation and sustainability, Baleària has become one of the leading ferry operators in the region, employing thousands of people across its fleet and onshore operations.

In Spain, Baleària has a significant presence in port cities such as Dénia, Valencia, Barcelona, Ibiza, Palma de Mallorca, and Las Palmas, among others. The company offers a dynamic work environment that combines maritime tradition with modern technology, and it actively recruits for both onboard and onshore roles. For international professionals, Baleària provides opportunities in a multicultural setting, with positions ranging from deck and engine officers to administrative and business development roles, making it an attractive employer for those seeking a career in the maritime industry in Spain.

Industry: Maritime Transport
Founded: 1998
Employees: 1,000–5,000
Headquarters: Dénia, Spain
In Spain: Dénia, Barcelona, Palma and 3 more

Good to know if you are moving

Baleària operates a modern fleet of ferries, including some of the most eco-friendly ships in the Mediterranean, powered by LNG.
The company has a strong commitment to innovation and digitalization, offering opportunities in revenue management and business development.
With routes connecting Spain to the Balearic Islands, Canary Islands, and North Africa, employees may have the chance to work across multiple destinations.
Baleària is headquartered in Dénia, a coastal town on the Costa Blanca, offering a high quality of life and a Mediterranean lifestyle.
The company provides training and development programs, including cadet positions for aspiring maritime officers.

In their own words

About the company & team

Baleària is a leading company in the shipping sector, made up of more than 4,000 people, and committed to innovation and sustainable development.

Our success is based on the passion and dedication of our teams, with whom we maintain a firm commitment to their growth and well-being, creating a first-class work environment.

All of this has allowed us to obtain the Top Employer 2026 certification, renewing this seal for the third consecutive year.

All open roles at Baleària