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Passenger and Port Operations Agent in Puerto del Rosario

On-site in Puerto del Rosario·Added 3 days ago (last checked 11 Nov)

Baleària

26 open roles

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Our summary

Salary: €17,094 a year
About €1,310 a month after tax.
Hours: Rotating shifts, including nights
Work mode: On-site, Puerto del Rosario
Spanish: Expected (ad in Spanish)
Benefits: Flexible pay plan

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Baleària is hiring for this role in several places. This vacancy is in Puerto del Rosario.

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

At Baleària we value and take care of our team. Here is what awaits you when you join us:

💶 Economic conditions: starting from €17,094 gross per year.
📚 Ongoing training, through our Baleària Business School (EdEB), focused on leadership, safety, operations, and professional development.
💼 Flexible compensation, with social benefits (health, food, childcare, transportation, etc.) and tax savings
🤝 Collaborative work environment, where your ideas and contributions matter
🌅 Seafront facilities, to enjoy the surroundings in your day-to-day work
🎟️ Other social benefits (discount platforms, employee tickets, etc.)
🚢 Leading company in the sector, with a consolidated culture and values
🏅 Top Employer company, a reflection of our commitment to an excellent work environment

The role

🔎We are opening a stable vacancy as a Passenger and Operations Agent for our workplace in Puerto del Rosario and we want you to be part of our team!

What you'll do

To assist customers and provide information about destinations, schedules, fares, and services, offering quality customer service.
To manage reservations, ticket sales and issuance, as well as the collection of payment for services contracted by customers.
To manage the embarkation and disembarkation of passengers and vehicles, issuing and verifying tickets and boarding passes using the available devices.
To control the loading capacities of the different ship holds and the license plates of vehicles to be embarked, ensuring proper access control and reporting any incidents or modifications to the corresponding office.
To manage and supervise passenger and vehicle embarkation and disembarkation operations at the dock and terminal, providing assistance to those passengers who require it for their mobility.
To review vehicle and passenger reservations to verify that the information entered into the system is correct.
To monitor and coordinate traffic in the pre-boarding and boarding areas, facilitating the flow of trucks, cars, and passengers, and ensuring the safety of customers and equipment.
To prepare and submit passenger lists to the relevant public authorities when required.
To carry out the digitalization and document management necessary for the control of discounts and other administrative procedures requested by public administrations.
To perform the daily cash closing and the necessary checks for the correct balancing of the general cash register.
To perform the additional administrative and operational tasks inherent to the activity.

🕒 Schedule: rotating shifts - morning / afternoon / night

Requirements

Availability to work rotating morning, afternoon, and night shifts
Intermediate level of English is valued
Good communication skills

About Baleària

Baleària is a Spanish shipping company headquartered in Dénia, Alicante, specializing in passenger and freight maritime transport. It operates a modern fleet of ferries connecting the Spanish mainland with the Balearic Islands, the Canary Islands, and international routes to North Africa and the Mediterranean. With a strong focus on innovation and sustainability, Baleària has become one of the leading ferry operators in the region, employing thousands of people across its fleet and onshore operations.

In Spain, Baleària has a significant presence in port cities such as Dénia, Valencia, Barcelona, Ibiza, Palma de Mallorca, and Las Palmas, among others. The company offers a dynamic work environment that combines maritime tradition with modern technology, and it actively recruits for both onboard and onshore roles. For international professionals, Baleària provides opportunities in a multicultural setting, with positions ranging from deck and engine officers to administrative and business development roles, making it an attractive employer for those seeking a career in the maritime industry in Spain.

Industry: Maritime Transport
Founded: 1998
Employees: 1,000–5,000
Headquarters: Dénia, Spain
In Spain: Dénia, Barcelona, Palma and 3 more

Good to know if you are moving

Baleària operates a modern fleet of ferries, including some of the most eco-friendly ships in the Mediterranean, powered by LNG.
The company has a strong commitment to innovation and digitalization, offering opportunities in revenue management and business development.
With routes connecting Spain to the Balearic Islands, Canary Islands, and North Africa, employees may have the chance to work across multiple destinations.
Baleària is headquartered in Dénia, a coastal town on the Costa Blanca, offering a high quality of life and a Mediterranean lifestyle.
The company provides training and development programs, including cadet positions for aspiring maritime officers.

In their own words

About the company & team

At Baleària Group, we are more than 4,000 professionals working to connect territories and people through maritime transport of passengers, vehicles and goods, as well as land and maritime logistics solutions.

We are a constantly growing group, committed to innovation, sustainability and operational excellence, operating in different territories and markets.

But our true driving force is people. That is why we are committed to the professional development, learning and well-being of our teams, creating opportunities to grow and evolve within the company.

This commitment to people has earned us the Top Employer 2026 certification, renewing for the third consecutive year our recognition as one of the best companies to work for.

All open roles at Baleària