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This job advert was originally written in Spanish.
- Higher university degree (Degree in Economics, Business Administration, Business Management, Law or similar).
- Minimum of 1 year of experience in the sector, in customer service activities.
- Complementary training is valued
- Medium-high level of English is recommended.
- Knowledge of the area is desirable.
The mission and functions of the position are described below:
Adopting the necessary actions to achieve the objectives assigned in terms of commercial activity in the assigned segment, participating in the development of the commercial plan defined at the office.
-Carrying out the scheduled and required commercial actions, the day-to-day management necessary for the normal development of the business, preparing product formalizations, and reviewing customer complaint incidents, etc...
-Visits to acquire new customers, improving relationships with active customers, and reactivating inactive customers. Guiding customers toward the use of the most efficient channels according to their profile.
-Maintaining relationships with central services to address customer needs and requirements.
-Selling products according to the commercial priorities defined by the Bank in the corresponding segment, optimizing the level of cross-selling based on the customer profile.
-Efficient management of the schedule, with special attention to resolving the proposed CRM actions.
-Learning the key aspects of the business for subsequent control and monitoring.
-Actively participating in the training plans established by the Organization/Division, this section being essential for subsequent professional development.
Bankinter is a Spanish banking group headquartered in Madrid, offering a full range of retail, corporate, private banking, and asset management services. With a strong focus on digital innovation, it has consistently been one of the most profitable banks in Spain, serving over 3 million customers and operating through a network of branches across the country. The group also has international subsidiaries in Portugal, Ireland, and France, and owns the online bank EVO Banco.
Bankinter's main operations are in Madrid, where its headquarters and most corporate functions are based, with a significant presence in Barcelona and other major Spanish cities. The company is known for a customer-centric culture and a strong emphasis on technology and data-driven decision-making. For international professionals, Bankinter offers opportunities in a stable, well-regulated banking environment, with roles often requiring Spanish language skills, though some tech and data positions may be accessible to English speakers.
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