Level 2 Helpdesk Technician

At BETWEEN, we pride ourselves on offering a dynamic and collaborative work environment where you will be able to:

• Private health insurance included from day one, simply for being a Betweener.
• Flexible compensation plan, with options such as restaurant, transportation, and childcare, tailored to your personal needs.
• Access to Mental Health services, back pain programs, and stress management.
• Exclusive discounts on wellness, fitness, and nutrition, with Wellhub, so you can take care of your physical and mental health.
• Personalized training plans, focused on your professional growth and development within the group.
• Celebrations and surprises, such as your Betweenniversary or an invitation to our iconic Between Night.

If you meet the requirements and are looking to join a team passionate about technology and excellence, we want to meet you!

At BETWEEN, we offer the opportunities you need to achieve your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination!

We provide support in a wide range of areas such as Firmware, Software, BI, Design, Project Management and many more. Additionally, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Helpdesk Technician - Level 2 to expand one of our teams in Badalona.

The main responsibilities of this role will include, but are not limited to:

• Providing advanced technical support to end users, resolving complex hardware, software, and operating system issues.
• Managing and maintaining network environments, including servers, Active Directory, GPO, DNS/DHCP, and File Server.
• Diagnosing and resolving network connectivity issues and access to shared resources.
• Administering user accounts, permissions, and security policies within the Active Directory domain.
• Performing configuration and maintenance of computer equipment, both laptops and desktops.
• Implementing and managing group policies (GPO) to standardize configurations and ensure compliance with security policies.
• Monitoring server and network performance, proactively identifying and resolving potential issues.
• Documenting incidents, solutions, and technical procedures to build an accessible knowledge base.
• Collaborating with other IT teams on the implementation of new solutions and continuous improvement of systems.
• Participating in technology infrastructure deployment and upgrade projects.
• Providing basic training to users on the use of new tools or troubleshooting common issues.
• Ensuring the security of company data and systems.
• Staying up to date with the latest technologies and trends in the IT support field.