IT & Sales Systems Support Specialist

## About the Role
Support daily IT operations and help internal teams and dealers use our sales systems effectively. The role focuses on application support, dealer training and translating business needs into system improvements that increase operational efficiency.

## Key Responsibilities

• Provide daily support for CRM and sales systems, answering questions from dealers and internal users.
• Investigate system issues and coordinate resolution with development teams.
• Train dealers and prepare user guides, FAQs and system update communications.
• Gather business needs and document clear requirements for system improvements.
• Follow up on development, support user acceptance testing and verify delivered improvements.
• Provide local IT support for computers, Microsoft 365, accounts, connectivity and meeting-room equipment.

## Requirements

• Experience supporting CRM, ERP or other business applications.
• Ability to understand sales workflows and translate user needs into actionable requirements.
• Strong troubleshooting, communication and user-training skills.
• Practical knowledge of Windows, Microsoft 365 and basic networking.
• Professional proficiency in Portuguese, plus either English or Mandarin Chinese, with the ability to communicate effectively in both spoken and written form.
• Ability to work independently and coordinate with international teams.

**Preferred:** Automotive or dealer-network experience; familiarity with sales processes, user acceptance testing, SQL or APIs.