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Administrative Staff - Request and Incident Management Agent (GPI)

On-site in Almería·Added today

Grupo Cooperativo Cajamar

125 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Almería
No relocation package mentioned.
University degree
“Estudios universitarios en Ciencias Económicas y Empresariales, Derecho u otras ramas afines, así como Grado Superior de Administración y Finanzas.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract.
Continuous training and Professional Development: Access to a wide catalog of training actions to develop and perfect your knowledge and skills.
Commitment to equality: Integration into a company committed to equal treatment and opportunities between women and men.
Competitive remuneration, composed of: Fixed remuneration + Variable remuneration + Social benefits

Entity: BCC Recursos Humanos y Contact Center

Work center: Almería.

Expected start date: Immediate

We are looking for Talent, we are looking for you!

If you want to be part of a team that bets on innovation, professional development, and commitment to people, this is your company!

Requirements

What we're looking for

Availability subject to shifts within the Request and Incident Management team
Knowledge of ITSM, TF, or other Grupo Cajamar applications.
Knowledge of office tools (intermediate level).
Previous experience in Customer Service.
Communication skills, both oral and written.
Ability to understand and manage your own emotions and those of the clients.
Active listening.
Ability to handle adverse situations without being overcome by them in day-to-day life.

Nice to have

University studies in Economic and Business Sciences, Law, or other related branches, as well as a Higher Degree in Administration and Finance.
Problem-solving ability.
Communication and commercial skills.
Ease of working in a team with initiative and learning capacity.

The role

BCC RRHH y Contact Center is looking for personnel to attend to urgencies and emergencies communicated by the Office Network and SSCC, pursuing their solution in a timely and proper manner, as well as providing support regarding the use and functionality of the Management application.

We are looking for Technical personnel to attend to urgencies and emergencies communicated by the Office Network and SSCC, pursuing their solution in a timely and proper manner. Provide support regarding the use and functionality of the Management application.

What you'll do

First-Level telephone assistance for urgencies communicated by the Office and SSCC network
Provide telephone support regarding the use and functionality of the ticket management application (ITSM)
Management and resolution of First-Level requests and incidents through the application (ITSM)

About Grupo Cooperativo Cajamar

The group offers retail and business banking products including accounts, mortgages, personal loans, investment funds, pension plans, insurance and cards, with a stated focus on the modernization of rural Spain. As of 30 June 2026 it reported assets of 67.582 million euros, managed business volume of 118.527 million euros, and more than 1.8 million member-owners (socios).

The group operates and recruits across Spain, with current openings in locations including Madrid, Barcelona, A Coruña, Lugo, Mallorca, Ibiza, Teruel, Almería, Castellón, Valladolid, Alicante, Murcia, San Sebastián and Gran Canaria, spanning commercial banking, administration and a substantial technology organization (Cajamar Tecnología) hiring data engineers, project managers, cybersecurity and digitalization specialists. Its website is published in Spanish, English and Valencià/Català, and it maintains a "Trabaja con nosotros" (work with us) careers channel.

Industry: Banking
Website: cajamar.es

Good to know if you are moving

Cajamar Caja Rural is Spain's largest rural savings bank and the country's largest credit cooperative, part of Grupo Cooperativo Cajamar.
The group has more than 1.8 million member-owners (socios) and plays a significant role in financing rural Spain.
Current openings span many Spanish provinces, including Madrid, Barcelona, A Coruña, Mallorca, Almería, Valencia-region (Castellón, Alicante), Valladolid, Murcia and Gran Canaria, across commercial, administrative and technology roles.
The group runs a dedicated technology organization (Cajamar Tecnología) hiring data engineers, cloud/ETL specialists, cybersecurity architects and digitalization analysts.
Its website is available in Spanish, English and Valencià/Català.

In their own words

About the company & team

BCC RRHH and Contact Center is a service company that is part of the Grupo Financiero Cajamar, with a national presence.

We are characterized by being a dynamic, entrepreneurial, and socially committed organization. The team you will join specializes in digital and remote management with people—clients and non-clients—who need financial advice.

In our work environment, we value innovation, inclusion, and professional growth. We believe in diverse talent and in developing careers that make a difference.

All open roles at Grupo Cooperativo Cajamar