Catalonia Hotels & Resorts is a prominent Spanish hotel chain headquartered in Barcelona, operating a portfolio of over 70 establishments across Spain, Europe, and the Caribbean. The company specializes in both urban boutique hotels and large-scale holiday resorts, maintaining a dominant market position in Barcelona. With thousands of employees, it is a major player in the Mediterranean hospitality industry, known for integrating modern design with high-standard service.

For international professionals, Catalonia Hotels offers a gateway into the Spanish tourism sector, particularly for those with strong language skills. While many corporate and back-of-house roles are based in their Barcelona headquarters, the company's extensive network of hotels in major cities like Madrid and tourist hubs like the Balearic Islands provides diverse geographic options. The work culture emphasizes professional growth within the hospitality field, making it an attractive choice for expats seeking stable employment in a multicultural environment.

Founded in 1982 by the Vallet family in Barcelona, the company began as a real estate venture before expanding into the hospitality sector. It has since grown into one of Spain's largest hotel chains, maintaining its status as a family-owned business while expanding internationally.

Restaurant Sales Representative

Catalonia Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At CATALONIA HOTELS & RESORTS, we are looking to incorporate a RESTAURANT SALES REPRESENTATIVE to work at our MIRADOR DES PORT hotel, located in Menorca.

The main tasks are as follows:

Increase restaurant reservations.
Execute the action calendar of the marketing plan.
Review and maintain restaurant advertising materials in various areas of the hotel (menus, posters, flyers, totems...).
Supervise that the restaurant's corporate image is respected (correct use of the logo, templates, typography...).
Update content on the company website and partner websites (ElTenedor, Tripadvisor, Atrapalo...).
Control expenses + payments to suppliers (gift boxes, El Tenedor...).
Manage customer satisfaction, both online (email "express opinion", responding to comments according to the response protocol...) and offline (delivering coupons to satisfied customers, resolving complaints on-site...).
Keep the database up to date (data collection and updating in El Tenedor). Act as a link between the restaurant and other business areas of the hotel (informing about news and resolving doubts for staff, reception, etc.) and work with them as a team to achieve objectives.
Weekly / monthly reporting of actions carried out (commercial and marketing report).

Requirements:

Studies in tourism / marketing / commerce / PR.
Experience: 1 to 2 years in hospitality/administrative roles.
Customer orientation.
High level of English + other languages are an advantage.
Skill in social networks.
Start date: late August/early September.

What is offered:

40-hour weekly workday.
Competitive salary.
Incorporation for mid/late August.
Continuous training and the possibility of building a career within the company.

View original advert (Spanish)

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a COMERCIAL DE RESTAURANTE para trabajar en nuestro hotel MIRADOR DES PORT, ubicado en Menorca.

Las tareas principales son las siguientes:

Aumentar las reservas en el restaurante.
Ejecutar el calendario de acción del plan de marketing.
Revisión y mantenimiento de materiales publicitarios del restaurante en diversas áreas del hotel (cartas, poster, flyers, tótems...).
Supervisar que se respete la imagen corporativa del restaurante (uso del logo de manera correcta, plantillas, tipografías...).
Actualización de contenidos en web propia y webs colaboradoras (ElTenedor, Tripadvisor, Atrapalo...).
Control de gastos + pagos a proveedores (cajas regalo, El Tenedor...).
Gestionar la satisfacción del cliente, tanto online (email "opinión express", responder comentarios según protocolo de respuesta...) como offline (entrega cupón a clientes satisfechos, resolución de quejas in situ...).
Mantener al día la base de datos (recogida de datos y actualización en El Tenedor). Ejercer como nexo de unión entre restaurante y otras áreas de negocio del hotel (informar de novedades y solventar dudas de staff, recepción, etc.) y trabajar con ellos como equipo para conseguir objetivos.
Reporte semanal / mensual de acciones realizadas (informe comercial y de marketing).

Requisitos: