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Customer Service Agent - Catalan Market

On-site in Barcelona·Full-time·Added 6 days ago (last checked 19 Oct)

Concentrix

237 open roles

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Overview

Salary: €18,053 a year
About €1,370 a month after tax.
Work mode: On-site, Barcelona
Contract: Fixed-term contract, full-time hours
Hours: Rotating shifts · Includes weekends
Languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- High level of Catalan and Spanish.

- Computer knowledge at a Windows/MS Office/Internet user level.

- Good disposition to work in a customer service environment.

- Customer service skills: ability to listen to and understand customer needs.

- Ability to take ownership of calls and progress them to resolution or escalate the call until resolution.

Nice to have

Interest in the world of fashion and jewelry is desirable.
Attention to detail.
Ability to work under pressure and in dynamic environments.
Excellent oral and written communication skills.
Team spirit.
Logical approach to problem-solving.
Ability to work on your own initiative.
Flexibility to adapt to different tasks.

Pay & benefits

What you'll get

This is a great opportunity to experience the power of the future and develop lifelong relationships. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

In this position, we offer:

Temporary contract of 39h hours with a rotating schedule from Monday to Sunday between 09:00 and 18:00
Office in an excellent location in Barcelona
Salary: 18,052.54 € gross + up to 1,200 euros gross in bonuses per year
Referral bonus
Complete, paid training on the company and the project you will work on
Professional development program and specialized courses

The role

Job Title:

Customer Service Agent - Catalan Market - Onsite- TO01

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow, as a Customer Service Agent, you will be part of our innovative team, who drive the brands of the future.

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

As a Customer Service Agent in our team, you must:

What you'll do

Handle incoming customer calls (via telephone, email, voicemail, chat, WhatsApp, social media, or other communication channels) and resolve user demands.
Record call details in the call management systems and provide response and resolution within the SLA.
Stay informed about product and service updates, showing expertise when assisting customers.
Escalate potential service issues to the management team. Follow all project processes and procedures.
Ensure that the contractual SLA is maintained.
Provide coverage to other Agents in their absence, whether within the same team or between teams.
Serve as a liaison with supervisors/team leaders/quality/WFM_RTM in specific projects where requested.
Understand and comply with administrative tasks, including vacation, sick leave, and overtime forms, in an appropriate and accurate manner.
Attend periodic Team Meetings.
Work on additional tasks required by the Supervisor or mentor related to maintaining service performance, quality, and customer satisfaction.

Experience your best self

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Spanish (Required)

Time Type: Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

At Concentrix, we invest in the people who change the game because we know that when our people thrive, our clients and their clients thrive too.

If this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their «preferred employer».

We are an equal opportunity employer

We are committed to providing equal employment opportunities to all candidates and fostering a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable national law.

All open roles at Concentrix