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88,000+ live jobsRemote, Madrid·Full-time·Added 9 days ago (last checked 19 Oct)
23 open roles
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This job advert was originally written in Spanish.
We are looking for an organized, proactive, and decisive person, with experience in the automotive sector, the ability to coordinate different stakeholders, and a customer orientation, who will contribute to optimizing operational processes and guaranteeing compliance with established deadlines.
We are looking for a proactive and organized professional to join us as a Fleet Management Back Office Manager within our Automotive Services team, providing support to fleet management operations for vehicle manufacturers and renting companies.
In this position, the selected person will be responsible for coordinating appointments with dealerships and loss adjusting firms, monitoring vehicle damage assessments, controlling deadlines, and guaranteeing the quality and availability of appraisals. They will work in close collaboration with clients and other stakeholders to ensure efficient management and quality service.
This is an operational and results-oriented position, which requires organizational capacity, initiative, and problem-solving skills, as well as communication skills to manage different priorities and maintain a fluid relationship with clients and collaborators.
Technical or professional training related to automotive, preferably with a degree or course as an automotive loss adjuster.
Minimum 2 years of experience in a similar position.
Experience in vehicle loss adjusting, fleet management, workshop management, or a related automotive environment.
Knowledge of vehicle damage assessment and repair estimates.
Organizational and planning capacity to manage different tasks and control deadlines.
Proactive attitude and ability to resolve operational incidents.
Good communication skills and customer orientation.
English level B2.
Previous experience as an automotive loss adjuster, fleet manager, or workshop manager.
Technical bodywork knowledge to resolve discrepancies and conflicts related to assessments.
Experience in reviewing repair estimates and appraisal quality control.
Familiarity with automotive assessment tools such as Audatex, GT Estimate, Part Links, and ETKA.
Experience coordinating appointments with dealerships and loss adjusting firms.
Ability to control deadlines, monitor services, and guarantee the availability of assessments.
Experience in vehicle assessments via video.
Attention to detail, flexibility, and ability to work in a dynamic operational environment.
If you are looking for a new professional challenge and want to be part of a dynamic, innovative, and constantly growing environment, we will be delighted to meet you.
We offer you an excellent opportunity to grow and develop your career in a leading multinational organization. To obtain more information about us or what we do, visit https://careers.dekra.com
At DEKRA, we continue to grow and are looking to hire a Fleet Management Back Office Manager (m/f/d) to join our Automotive Services division in Madrid.
Our Fleet Management area offers support and coordination services for vehicle manufacturers and renting companies, ensuring the monitoring of damage assessments, deadline control, and appraisal quality. We work to ensure efficient process management, fluid communication with clients and collaborators, and quality service in all phases of the operation.
Coordinate appointments between dealerships and loss adjusting firms.
Monitor vehicle damage assessments, ensuring compliance with established deadlines.
Supervise pending assessments and identify possible delays or incidents.
Manage daily back office activities related to fleet control services for manufacturers and renting companies.
Review and monitor the quality of vehicle appraisals and repair estimates.
Verify that assessments meet quality standards and are delivered within the agreed deadlines.
Collaborate in the resolution of technical discrepancies and incidents related to damage assessments.
Provide support for vehicle assessments via video when necessary, applying technical bodywork knowledge.
Maintain proactive and effective communication with clients, dealerships, and loss adjusting firms.
Use assessment tools and specialized automotive information systems for daily tasks.
Work with applications such as Audatex, GT Estimate, Part Links, and ETKA to consult and manage vehicle-related information.
Contribute to process efficiency by monitoring deadlines, identifying recurring incidents, and controlling operational tasks.
DEKRA is a global partner in inspection, testing and certification, specializing in ensuring safety and sustainability. It serves business and private customers across sectors including automotive and mobility, energy, construction and real estate, consumer goods, chemicals and pharmaceuticals, aerospace and defense, and technology and telecommunications.
Its service portfolio covers certification, consulting, product testing (including electromagnetic compatibility, radiofrequency, connectivity and automotive testing), cybersecurity services, industrial inspection, periodic vehicle inspections (ITV), claims and expert services, and training in areas such as process safety, sustainability, mobility and logistics, and cybersecurity and AI.
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