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Customer Service Agent

Hybrid in Barcelona·Part-time·Added today (last checked 30 Oct)

Grupo Diusframi

27 open roles

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Our summary

Salary: €17,653 a year
About €1,350 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: Hybrid, Barcelona
Contract: Fixed-term, part-time hours

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Communication skills
Experience in banking activity
Experience in customer service
Office automation skills

Pay & benefits

What you'll get

Salary: €17,652.68 gross/year for 40H (€15,446.10 gross/year for 35 hours)

The role

What you'll do

Reception and management of incoming calls from businesses and end customers.
Data collection for application registrations.
Modification and cancellation of applications.
Resolution of operational and administrative inquiries.
Management of incidents related to registration, procedures, or documentation.
Recording of actions performed in corporate tools.
Opening of incidents and follow-up.
Identity verification and application of security and data protection protocols.

How you'll work

Schedule: Monday to Sunday from 9:00 to 23:00 (most weeks will be in the morning, but it may rotate to the afternoon)
Contract type: temporary
Modality: hybrid (50% teleworking)

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry: Financial Services
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.