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Account Manager - Digital Operations and Marketplaces

On-site in Madrid·Full-time·Added 10 months ago (last checked 3 Nov)

El Corte Ingles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
Benefits: Life insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Exclusive discounts and financing options.
Life insurance.
Corporate University.
Ongoing training for professional development.
Study aid for employees' children.
Own medical service.
Flexible compensation plan.

The role

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

What you'll do

Preparation of all necessary documentation to carry out the brand integration process within the digital platform.
Incorporation of information about catalogs, stock, prices, photographs, and descriptions.
Monitoring of brand sales and analysis of KPIs related to service level, sales volume, and assortment analysis, among others, logistics.
Boost the business and develop sales for each brand.

Main duties and requirements.

Manage the integration of digital operations.
Coordinate relationships with suppliers, both during their onboarding and through ongoing management support.
Ensure the brand correctly integrates data feeds.
Document new products for sale, ensuring compliance with the guidelines and category style guides.
Integrate stock and prices with the objective of ensuring brands meet availability levels and ensuring maximum product availability for sale in the catalog.
Ensure the commitment deadline is met, with the objective of ensuring excellence in delivery (commitment deadline and adjusted delivery).
Prepare and oversee participation in promotions.
Quality control and customer experience.
Ensure an efficient shopping experience for customers, overseeing the quality of the products and services offered.
Ensure excellence in the customer experience with an adjusted commitment deadline over the actual deadline.
Review navigation and usability to promote sales in digital operations on WEB/APP ECI.
Ensure proper management of returns by brands, complying with established standards and policies.
Manage and resolve incidents, ensuring a positive customer experience.

Manage and monitor the operations of Digital Operations:

Monitor brand sales.
Monitor publication (navigation, purchase process).
Analyze the assortment in the Mirakl tool vs. the brand's actual assortment.
Manage order fulfillment for HD/CC, as well as HD returns.
Analyze the Service Level and service alerts.

We offer a range of social benefits that will contribute to your well-being.

About El Corte Ingles

El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.

With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.

Industry: Retail
Founded: 1940
Employees: 50,000–100,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 17 more

Good to know if you are moving

El Corte Inglés is headquartered in Madrid, Spain, and is a Spanish-founded company.
The company operates across all major Spanish cities, offering opportunities in retail, logistics, and corporate roles.
Spanish language proficiency is generally required for most positions, especially customer-facing roles.
The company offers a wide range of roles, from sales and operations to technology and data analytics, suitable for various professional backgrounds.
As a large, established employer, El Corte Inglés provides stable employment and opportunities for internal mobility.