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Hybrid in Ceuta·Full-time·Added today (last checked 6 Nov)
Our summary
- Hours
- Rotating shifts
- Work mode
- Hybrid, Ceuta
- Contract
- Full-time
- English
- Required
- Benefits
- Gym access
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Requirements
What we're looking for
A person with the following features:
- Responsibility, autonomy, and problem-solving.
- Teamwork spirit and a positive attitude.
- Good communication skills.
- Multitasking skills.
- Ability to work under pressure.
- Ease in adapting to change
- Good English level, both oral and written.
Nice to have
Desirable:
- Experience assisting customers.
- Experience in the online gambling industry.
Pay & benefits
What you'll get
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Financial: Competitive salary;
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!;
- Holiday entitlement;
- eLearning;
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities;
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts;
- Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits;
- ...and more.
The role
We are looking for a talented and highly motivated Spanish Customer Operations Representative to join a strong group, developing one of the world's leading online gaming brands.
The Spanish Customer Operations Representative provides customer assistance for the evoke brand by delivering excellent-quality service to our customers across our platform and communication channels.
What you'll do
- Assisting customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in evoke group.
- Ensuring first-time resolution for our customers, using all available tools and resources.
- Collaborating with other departments in resolving specific cases to deliver excellent service to our customers.
- Verifying specific documents from customers.
- Being part of training processes to ensure quality service and proper development.
- Applying all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions, etc.
- Analyzing your contacts to optimise your performance.
- Using a variety of different software and back-office tools.
- Being part of specific projects according to business needs and personal features with the management team.
- Embracing feedback as a source of development for your career.
How you'll work
*Please provide an English CV with your application. This role involves working in two rotating shifts(08:00-16:00 / 16:00-24:00).
Hiring process
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
About evoke
evoke is a global online betting and gaming company, formerly known as 888 Holdings. It operates a portfolio of well-known consumer brands including William Hill, 888, and Mr Green, offering sports betting, casino, poker, and bingo products. The company is a major player in the regulated online gambling industry, with a significant international presence.
- Industry
- Gaming
- Headquarters
- Gibraltar
Good to know if you are moving
- evoke is the rebranded name of 888 Holdings, a major player in the global online gambling industry.
- The company operates well-known consumer brands such as William Hill, 888, and Mr Green.
- evoke has a significant international presence, with operations in multiple countries.
- The company is headquartered in Gibraltar, a British Overseas Territory known for its favorable tax regime for online gambling companies.
In their own words
About the company & team
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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