Customer Care Specialist - French Market

About the position

As a Customer Care Specialist at Amenitiz, you are the main point of contact for our clients, independent hoteliers and property owners who use our platform daily to manage their business. Your role is to solve problems efficiently, you help clients gain confidence in the product and you make sure every interaction allows them to go further with Amenitiz.

We are looking for someone who can combine customer empathy with strong problem-solving skills. You don't just answer tickets; you help hoteliers become more autonomous with a product that genuinely improves the way they work.

Your missions

• Provide high-quality support via chat, phone, and email, ensuring fast and effective assistance

• Guide clients through onboarding and strengthen their product knowledge, making them more self-sufficient on a daily basis

• Diagnose and resolve technical issues in a structured and efficient way, involving the Product and Engineering teams when necessary

• Build trusting relationships with clients to ensure their satisfaction and long-term loyalty

• Listen actively and adapt your communication to each client's profile and level of comfort with the tool

• Track client feedback to identify recurring issues and contribute to the continuous improvement of support

• Collaborate cross-functionally with the Product, Engineering, and Customer Success teams to resolve complex cases and follow up on client feedback

• Stay up to date with new features and product updates to best support clients

• Native French speaker + fluent English, written and spoken

• Speaking another language is a plus, especially Spanish

• At least one year of experience in support or customer service (chat, phone, or email)

• A strong customer focus and communication skills that easily adapt to every profile and situation

• A real knack for problem-solving: structured, creative when needed, and able to stay calm under pressure

• Empathetic and attentive, with a genuine ability to listen beyond just answering

• Organized and proactive, able to handle multiple cases at once without losing quality

• Autonomous, while also collaborating effectively with different teams