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B2B/B2C Sales and Customer Service Associate in Málaga

On-site in Málaga·Full-time·Added yesterday (last checked 4 Nov)

Accenture

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Our summary

Work mode: On-site, Málaga
Contract: Full-time
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Customer Service

Nice to have

Accenture is hiring for this role in several places. This vacancy is in Málaga.

This job advert was originally written in Spanish.

The role

THE WORK: Discover the opportunity to grow and contribute in a dynamic environment. You will build knowledge and support the group while actively participating in problem solving discussions. This role will allow you to develop your expertise in B2B/B2C Sales, fostering a rewarding and engaging experience. We look forward to welcoming your enthusiasm and dedication. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the agreed service levels. Develop and maintain knowledge of customers and their specific business environments. Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in B2B/B2C Sales. Advanced proficiency in Customer Care. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in communication skills. Beginner proficiency in conflict resolution. Intermediate proficiency in active listening. Beginner proficiency in negotiation skills. Intermediate proficiency in problem analysis.Skill Required Backoffice B2B B2C Sales P3. Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English B1, Catalan B1. What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here B2B refers to Business that is conducted between companies, rather than between a company and individual consumers. B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..

About Accenture

Visit us at www.accenture.com

Hiring process

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About Accenture

Accenture is a global professional services company specializing in information technology services and consulting, with a workforce of over 700,000 people serving clients in more than 120 countries. The company operates across five business areas: Strategy and Consulting, Technology, Operations, Industry X, and Song, offering services that range from digital transformation and AI implementation to SAP integration and cybersecurity. Accenture is recognized as a global leader in consulting and technology services, consistently ranked among the world's largest and most influential firms in its sector.

In Spain, Accenture has a significant presence with offices in Madrid, Barcelona, and other major cities, employing thousands of professionals. The company is a major employer of international talent, offering roles in areas such as SAP consulting, AI engineering, cybersecurity, and digital design. Accenture's work culture emphasizes innovation, continuous learning, and diversity, making it an attractive destination for professionals seeking to advance their careers in a global environment. With a strong focus on emerging technologies like generative AI and agentic AI, Accenture Spain provides ample opportunities for international hires to work on cutting-edge projects.

Industry: Consulting
Founded: 1989
Employees: 500,000+
Headquarters: Dublin, Ireland
In Spain: Madrid, Barcelona, Bilbao and 4 more

Good to know if you are moving

Accenture Spain has offices in Madrid, Barcelona, and other cities, with a large number of roles in technology and consulting.
The company offers a global career framework, making it easier for international hires to transfer between countries.
Accenture is known for its strong focus on learning and development, with extensive training programs and certifications.
Many roles in Spain are bilingual, requiring both Spanish and English, but some positions are open to English-only speakers.
Accenture provides visa sponsorship and relocation support for qualified international candidates.

In their own words

About the company & team

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Additional information

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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