Contact Center Assistant

💥 Competitive salary policy.

💟 Unique work environment, excellent work climate surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we invest in and promote your talent. Special attention to improving your language level.

🔔We offer a position as a Support Assistant for our Contact Center located at the Fuerte Group Central Services office in Marbella. You will support the Contact Center Management and Supervision in administrative tasks, daily monitoring and organization of the department, collaborating in data analysis, report preparation, process control, and customer service during peak activity periods.

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel industry that has grown in differentiated brands, especially in southern Spain.

We are looking for someone like you, who wants to put passion into their daily work, while we help you grow and offer you a new experience as part of a great team.

Your day-to-day will start to sound like this...

• Support in data analysis, preparing statistics and periodic reports on calls, service levels, productivity, commercial results, etc.
• Collaborate in the updating of dashboards and monitoring files
• Support in the organization of team shifts and schedules.
• Support in quality and monitoring, collaborating in the tracking of quality standards and service procedures.
• Support in complaint management.
• Support in the preparation of incident reports and recurring reasons.
• Operational support in customer service during high-demand periods.
• Support in the operational tasks of the department.

📄 Permanent contract, full-time from February to October and part-time from November to January.

🕘 Rotating shifts from Monday to Sunday with 2 days off.